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This job is as an Information Assistant at Labuan airport, helping with flight info and customer service. You might like this job because it lets you interact with people and ensures smooth airport operations while working with a supportive team.
Undisclosed
Labuan, 15, MY, 87015, Kuala Lumpur
Full-Time
few days ago
Job Description
Information Assistant - Operations (Duty Operations & Flight Operation- Information) MASB @ Labuan
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Date: 8 Oct 2025
Location: Labuan, 15, MY, 87015
Company: Malaysia Airports Holdings Berhad
Job Description
POSITION GENERAL SUMMARY
Provide efficient and quality service to all customers and assist Duty Officer in ensuring that all airport activities are conducted smoothly and effectively.
ESSENTIAL POSITION FUNCTIONS
- To ensure quality services as a professional front-liner.
- To supervise and evaluate subordinate performance (If applicable).
- To prepare duty roster for shift Staff (if applicable).
- To prepare and ensure an effective on-the-job training for subordinates at all times (If applicable).
- To ensure the announcement are clear and precise.
- To get latest and accurate information on flight data.
- To provide customers with the latest and accurate information on flight information.
- To answer all calls within 3 rings, answer politely and professionally.
- To carry out any directives given by airport higher authority.
Key Challenges
- Ensure quality services as a professional front-liner
Skills
- Able to work independently with minimum supervision
- Possess good communication and interpersonal skills
- Customer service oriented with pleasant personality
- Good in both written and spoken English and Bahasa Malaysia
- Must be computer literate
Relevant Industries
- Preferable with minimum 1 year relevant working experience
Education
- MCE / SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics
Additional Information
Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 15 October 2025
Only shortlisted candidates will be notified
Job Segment: Customer Service, Operations
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Job Requirements
Company Benefits
Diversity and Inclusion
Embraces differences in social and cultural backgrounds, promoting an inclusive work environment.
Career Opportunities
Equal employment and promotion opportunities for all employees, fostering professional growth.
Customer Satisfaction Focus
High priority on customer service, encouraging continuous improvement to enhance passenger comfort and experience.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
