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This job is for an IT Support Officer focusing on Application Performance at Malaysia Airports. You might like this job because it involves troubleshooting systems and contributing to improvement programs. A team player with IT specialization would thrive here.
Undisclosed
Sepang, 10, MY, 64000, Kuala Lumpur
Full-Time
few hours ago
Job Description
IT Support Officer - IT (Application Performance)
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Date: 20 Jan 2025
Location: Sepang, 10, MY, 64000
Company: Malaysia Airports Holdings Berhad
Job Description
POSITION GENERAL SUMMARY
To perform IT application support and maintenance services for appointed for high system serviceability.
ESSENTIAL POSITION FUNCTIONS
- To ensure availability and serviceability of supported system for high performance.
- To effectively troubleshoot and rectify problems of the supported system.
- To be available on standby as and when required.
- To contribute in problem management and improvement program for the identified system’s problem.
- To assist on system performance analysis for continuous improvement and problem prevention.
- Involve with handover process for the support acceptance.
- Understand the business processes and design of appointed system, its configuration and the principle of operations of all hardware and software modules.
- Entertain ad-hoc assignment instructed by superior on system activity.
- To identify areas where supported system can be improved or upgraded.
- To involve in requirement identification and analysis upon receiving request for change or new requirement of supported system.
- To adhere in maintaining good teamwork and personal relationship in unit and all IT Division.
Key Challenges
- To ensure the systems are serviceable as expected by the users.
- To deliver solution and resolve reported problem on time according to service level objective.
Skills
- A team player with minimum supervision
- Programming Skill is an advantage
Education
EXTERNAL
- Diploma preferably with specialization in IT or equivalent
Relevant Industries
EXTERNAL
- Diploma with at least 1 year experience.
- CGPA > 2.8
Additional Information
Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 28 January 2025.
Only the shortlisted will be notified.
Job Segment: Technical Support, Developer, Technology
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Job Requirements
Company Benefits
Diversity and Inclusion
Embraces differences in social and cultural backgrounds, promoting an inclusive work environment.
Career Opportunities
Equal employment and promotion opportunities for all employees, fostering professional growth.
Customer Satisfaction Focus
High priority on customer service, encouraging continuous improvement to enhance passenger comfort and experience.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
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