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This job is a Mobility Assistant focused on customer service at Sepang with Malaysia Airports Holdings Berhad. You might like this job because it involves safely transporting passengers, assisting those with special needs, and providing excellent customer service.
Undisclosed
Sepang, 10, MY, 64000, Kuala Lumpur
Full-Time
1 week ago
Job Description
Mobility Assistant - Customer Experience Management Customer Service (MA SEPANG)
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Date: 20 Dec 2024
Location: Sepang, 10, MY, 64000
Company: Malaysia Airports Holdings Berhad
Job Description
POSITION GENERAL SUMMARY
- To safely transport passengers especially for those with special needs as well as running other company vehicle according to a pre-set schedule and with utmost attention to safety and traffic regulations.
ESSENTIAL POSITION FUNCTIONS
- Drives buggy/ company vehicles as scheduled or instructed according to specific locations.
- Assures that buggy/company vehicle is clean and ready for use at all times.
- Ensure service level agreement (SLA) is achieved and well managed.
- Ensures that necessary maintenance/servicing are made to maintain equipment in top operating condition , including arrange for vehicle maintenance as needed
- Providing Information - Attend to passengers' enquiries on way findings, airport facilities and other passengers' issues.
- BE - To assist ""passenger with special needs"" in Butterfly Effect (BE) related activities.
- Assist ACA in incident and accident involving passengers and airport users in the terminal.
- Maintain and keep an accurate log on all activities, including vehicle mileage; fuel dispense; lubricating oil; etc.
Key Challenges
- Ensure vehicles are driven safely and with care as per speed limit while reaching destination on time.
- To be able to priortize passangers with real needs while ensuring no temperance arrise from those with less needs
Skills
- Possess valid Driving License Class D, E (PSV and GDL is an added advantage)
- Experienced in Customer Service or Hospitality
- Experienced as company driver and or personal driver is an added advantage
Education
Internal
- SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics
External
- SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics
Relevant Industries
- Certificate with relevant working experience in related field
- At least 1 year related with Airports Operations
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Must achieve and maintain the following performance rating for two (2) consecutive years of at least
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Exceptional / A or Outstanding / B; and
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Minimum Meet Expectations / C
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The employee must not be subjected to disciplinary punishments except for disciplinary counseling, caution, reminder & warning for the past 36 consecutive months immediately preceding the promotion
additional information
Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 27 December 2024
Only shortlisted candidates will be notified.
Job Segment: Service Manager, Manager, Customer Service, Management
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Job Requirements
Company Benefits
Diversity and Inclusion
Embraces differences in social and cultural backgrounds, promoting an inclusive work environment.
Career Opportunities
Equal employment and promotion opportunities for all employees, fostering professional growth.
Customer Satisfaction Focus
High priority on customer service, encouraging continuous improvement to enhance passenger comfort and experience.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Company Profile
Malaysia Airports
Malaysia Airports manages and operates 39 airports in Malaysia and one international airport in Istanbul, Turkey. The 39 airports in Malaysia comprise of 5 international, 16 domestic and 18 Short Take-Off and Landing Ports (STOL Ports). Malaysia Airports is the company that helps connect the country – bringing together remote, rural communities with the vibrant cities and providing the country’s premier gateway to the world beyond.
Malaysia Airports was corporatised in 1992 and listed on the Malaysian Stock Exchange (Bursa Malaysia) seven years later, becoming the first Asian airport operator to go public and only the sixth in the world to do so. It now employs some 11,000 people in Malaysia and around the world.
Our core business is the management, operation, maintenance and development of airports. The company draws its revenue from aeronautical operations – aircraft landing and parking fees, passenger service charges and other airline charges – and commercial activities from airport-related services such as duty free shops and other retail outlets, hotel operations, commercial leasing and car park management.
Over the past decades, Malaysia Airports has developed a business model that focuses not only on the airports portfolio, but also on optimising the commercial opportunities presented by the travel and aviation industry. As we move forward, our new goal is to develop the “Airport City” of the future – providing world-class aeronautical services while fully utilising surrounding land banks to develop malls, hotels and leisure facilities to ensure a joyful experiences not only for the contemporary traveller, but also for all Malaysia Airports’ clients and business partners.