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Customer Service Executive (Marketing Department)

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This job is a Customer Service Executive in the Marketing Department. You might like this job because you'll lead a team, engage with customers, and help improve sales while ensuring top-notch service.

RM 3000 - RM 4000

shah alam, Selangor

Job Description

Job Responsibilities

The successful candidate will be responsible for, but not limited to, the following:

  • Responsible for Leadframe Sales & Customer Services Section.
  • To coordinate with customers and AP marketing staff timely.
  • To meet sales target and to work with production and other functional departments to ensure that capacity are maximize.
  • To achieve lost minimization through inventory control.
  • Responsible for leading the sales & customer service staffs towards the direction set by the management.
  • o achieve good customer services through customer visit, on time delivery and maintaining good quality coordination with QC on customer complaints.
  • Forwarder management and negotiate on quotation if necessary.

Job Requirements

Job Requirements

  • Bachelor’s Degree in Business Administration, Social Science, Marketing & Sales or equivalent.
  • Fresh graduates are encouraged to apply.
  • Good communication and interpersonal skills Willing to work as a team.

 

Others

  • Authorize all routing sales invoices including billing invoices to customers.
  • Coordinate and liase with other functional departments in new production preparation / product transfer.
  • Provide timely feedback to other departments on sales trend, aging tools and inventory to be obsolete Review of non-moving inventory monthly.
  • Prepare Monthly Operation Report.
  • Prepare Standard Operation Procedure (SOP).
  • OTD monitoring.
  • New FAI follow-up / Item code requisition.
  • End of Tool alert phased out, refurbishment or new back-up to customers.
  • Consignment sales report to specific customers.
  • Additional job allocation subject to market market candidate.

Skills

Customer Service Management
Sales Support
Inventory Control
Verbal Communication Skills
Audit Report Preparation
Manufacturing Processes

Company Benefits

Bonus

Annual bonus and mid-year bonus based on company and individual performance.

Life Insurance & Medical Insurance

Employees are provided with life insurance coverage and medical (hospitalisation and surgical) insurance as part of the company benefits

Incentive / Token Reward

Employees are eligible to receive incentive tokens based on the achievement of quarterly targets set by the company

Meal Allowance & Meal Subsidy

Meal allowance RM150/month and RM9/day meal subsidy provided to support employees’ daily food expenses during working days

Medical Allowance

Employees are provided with a medical allowance of RM200 per month to support outpatient medical expenses such as clinic visits and basic treatments

Training & On-the-Job Development

Employees are provided with continuous training and on-the-job development opportunities to enhance skills, knowledge, and job performance.


Additional Info

Company Activity

Last active - few minutes ago

Career Level

Junior Executive

Job Specialisation


Company Profile

Malaysian SH Electronics Sdn Bhd-logo-image

Malaysian SH Electronics Sdn Bhd

Malaysian SH Electronics Sdn Bhd is a leading manufacturer in the semiconductor industry, specializing in the production of high-quality lead frames and IC packaging components used in electronic devices worldwide. Established with a commitment to excellence, innovation, and customer satisfaction, the company serves global customers by providing reliable and precision-engineered products that meet international...