Job Description

We are seeking a qualified candidate for a contract-based Customer Support with the possibility of permanent position located in Malaysia. This role entails providing assistance to clients through email, phone, and live chat; therefore, excellent communication skills are essential. The ideal candidate will demonstrate strong problem-solving abilities and a creative approach to resolving customer inquiries.

Job Responsibilities:

• Manage incoming phone calls, emails and live chat.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Requirements

Candidate must possess at least SPM/STPM/"A" Level/Pre-U, Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/ Administration/Management, Economics, Finance/Accountancy/Banking, Secretarial, or equivalent.

• Required language(s): Bahasa Malaysia and English. 
• Required Skill(s): Admin, Customer Services, Client Services, Project Management, Data Entry, Office Management, Telephony Skills, Excel
• Preferably Entry Level specialized in Clerical/Administrative Support/Back Office Support or equivalent.

Skills