Job Description

We’re looking to hire a dedicated individual to join us in a permanent Customer Support role based in Malaysia. In this role, you’ll be helping customers through email, phone, and live chat, so strong communication skills in both English and Bahasa Malaysia are important.

We’re looking for someone who’s not only a great communicator but also thinks on their feet and enjoys solving problems. If you’re professional, reliable, and passionate about delivering great customer service, we’d love to hear from you.

Job Responsibilities:

• Manage incoming phone calls, emails and live chat.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Requirements

Candidate must possess at least SPM/STPM/"A" Level/Pre-U, Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/ Administration/Management, Economics, Finance/Accountancy/Banking, Secretarial, or equivalent.

• Required language(s): Bahasa Malaysia and English. 
• Required Skill(s): Admin, Customer Services, Client Services, Project Management, Data Entry, Office Management, Telephony Skills, Excel
• Preferably Entry Level specialized in Clerical/Administrative Support/Back Office Support or equivalent.

Skills