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This job is a Guest Services Agent. You might like this job because you'll greet guests, handle check-in/out, and enhance guest experiences by assigning rooms according to preferences. Also, ensure compliance with policies and identify areas for improvement.
Undisclosed
Permanent, Kuala Lumpur
Full-Time
few days ago
Job Description
Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
Ensure effective implementation of the IMS policy and procedures
Ensure continuous training and awareness of the IMS system
Ensure OTPs are monitored and acted upon
Identify areas of improvement through CPAR or suggestions
Ensure operational compliance to legal regulations and other requirements
Identification of new activities that are in relation to EASI and HIRADC.
Job Requirements
Company Benefits
Retirement plans
When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Health and wellness
Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
MOstay package
As a member of the #MOfamily, you can stay with us wherever you go in the world with attractive rates on rooms!
Colleague wellness
Our global Colleague Wellness Week in September is one of the ways we help our colleagues lead a healthier, and happier lifestyle.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
