Job Description

Jobs Responsibility :

a) To serve customers by giving explanation on the remittance information such as exchange rate, charges and other terms condition.

b) To request and verify the customer ID.

c) To guide customer filing the application form and checking it completeness.

d) To make copy or scan the ID for new customers for documentation purposed.

e) To count money receives from the customers and check whether it is not fake money.

f) Input the transaction to the system based on the application form filled by the customers.

g) To seek supervisor approval if the transaction exceed teller limit any changes to the exchanges rate and charges.

h) To print the transaction receipt, stamping it and give the initial on it before conveying it to the customers.

i) To keep the transaction receipt copy as the transaction document.

j) To handle cash allocation in term of to transfer to or received from the supervisor.

k) Perform general duties as filling and documentations.

l) Execution of operational activity always with the decision of policy, order, common practice, method and rule going into effect.

m) Handling all remittance/settlement transaction activity and maintain customer service level for resumption it’s to be high according to Service Level Agreement (SLA) Standard.

Job Requirements

Job Requirements – Remittance Teller

Education & Qualifications

Minimum SPM / Diploma in Business, Finance, Banking, or related field
Basic numeracy and computer literacy
Additional certification in banking or money services is an advantage

Experience

1–2 years of experience in remittance, banking, customer service, or cash-handling roles (fresh graduates may be considered)
Familiarity with remittance systems (e.g., Western Union, MoneyGram) is an added advantage

Skills & Competencies

Strong cash-handling skills with high accuracy
Good communication skills in English and Malay; additional languages are a plus
Ability to process transactions quickly and accurately
Strong customer service orientation and problem-solving abilities
Understanding of AML (Anti-Money Laundering) and KYC (Know Your Customer) procedures
Ability to work under pressure and manage high customer volume

Personal Attributes

Honest, trustworthy, and responsible
Attention to detail and strong sense of integrity
Able to work independently and as part of a team
Professional appearance and positive attitude

Other Requirements

Willing to work on weekends or public holidays (based on company schedule)
Ability to work in fast-paced environment
Willing to undergo training related to remittance regulations and compliance

Skills