Job Description

The Opportunity

This position is responsible for managing payments to the Agency and Partnership channels, including commissions, bonuses, financing schemes, and incentives. The role ensures timely and accurate compensation processing for Tied Agency, ALC Agency, and Partnership Channel. It also involves conducting moderately complex managerial analysis and reporting, as well as maintaining and updating records in the PICS system and other platforms to support business growth.

Position Responsibilities:

• Action commission related inquiries from internal departments including the Contact Center and Distribution by promptly and accurately responding

• Research and resolve commission inquiries by applying knowledge to resolve complex inquiries and performing reconciliation of payments made

• Complete Commission Run Related Tasks as per set schedule, which includes ensuring all advisors are compensated for bank products

• Complete monthly balancing for Finance

• Prepare monthly Value At Risk (VaR) monitoring report to Local Line1B team for further action. Leverage of Power BI to automate the report for ease of reporting and efficiency. Monitor the VaR for accuracy and facilitate enquiry from Line1B.

• Prepare monthly IR validation and payout

• Maintain the integrity of commission records fed from the Compensation Database to Distribution (importing/exporting, reviewing invalid sales rep codes, processing adjustments and corrections, reviewing reject reports) as well as doing the reconciliation

• Administer complex transfers of business between advisors (including supporting staff who are completing noncomplex transfers)

• Contribute to department targets by ensuring all inquiries/tasks are answered as per Service Level Agreements

• Report issues, process gaps and opportunities to Manager when identified to enhance service levels and the customer experience

• Keep current on knowledge of products and commission schedule updates

• Support projects as they relate to Commissions

Required Qualifications:

• Bachelor’s degree in Accounting ,Finance, Mathematic, Actuarial or equivalent

• Fresh Graduate or equivalent work experience

• Good knowledge of Excel

• Strong analytical and decision making ability

• Positive attitude and strong desire to achieve

• Ability to work in a dynamic, high-paced environment independently and as part of a team

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Job Requirements