Job Description

The Opportunity

This role offers an opportunity to be a key part of the claims operations team, ensuring timely and accurate processing of claims documents and payments. By maintaining precise records, assigning cases efficiently, and supporting assessors, you help uphold our commitment to delivering a seamless claims experience for customers. You’ll gain hands-on exposure to core systems, compliance processes, and cross-functional projects that drive operational excellence.

Position Responsibilities:

• Manage all incoming claims documents received from digital channel or physical mode including log in case register and update listing accordingly within 1 business day

• Perform claim register with correct event details and claim reserve.

• Ensure proper maintenance of claims recording and updating in core system, imaging system

• Assigned new claims and claims reply (requirement) to relevant claim assessor

• Assist claims assessor in preparing manual outgoing claims correspondences such as payment letter, reminders and etc   

• Ensure manual batch process including generation of claims correspondences letter, member files generated in core system during business days

• Administrated stale cheque, unpresented claim payment, unclaimed money including payment reissuance

• Assist claims assessor in validating and preparing non claim payment to Third Party Claims Administrator on timely manner

• Manage returned mails and ensure proper recording in place

• Execute administrative tasks according to Standard of Procedure, company policy, established rules and guideline

• Actively participate in claims projects that improve effectiveness and efficiency

• Execute plan, projects, special assignments and other task assigned by superior / head of department / senior management

Required Qualifications:

• Minimum diploma in any discipline or equivalent experience

• Industry certifications or equivalent insurance qualification such as LOMA (is an advantage)

• At least 3-5 years of working experience in claims assessment or insurance operations is preferred.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Job Requirements