Job Description

 About the Role

 We are looking for a proactive and well-coordinated Senior E-Commerce Operations Executive to manage daily online sales performance, livestream arrangements, and platform operations across TikTok Shop, Shopee, Lazada, and our Website.

This role requires strong follow-up discipline, urgency in handling fulfilment, and clear communication with suppliers, live hosts, and internal teams.
You will act as the operations backbone to ensure smooth product listing, order fulfilment, livestream scheduling, and campaign execution..

Key Responsibilities

1. Platform Operations

• Oversee daily operations on TikTok Shop, Shopee, Lazada & Website.
• Ensure all orders are packed, shipped, and updated on time.
• Track pending orders, delayed shipment, cancellation rate & platform penalties.
• Maintain accurate pricing, product listing, keywords & campaign banners.
• Assist in platform promotions and campaigns.
   

2. Supplier & Stock Coordination

• Communicate with suppliers on stock availability & purchase arrangements.
• Follow up on delivery schedules, stock replenishment & urgent orders.
• Update weekly stock list & highlight low-stock / fast-moving items.
  

3. Livestream Scheduling & Support

• Arrange weekly TikTok Live sessions with hosts/influencers.
• Ensure hosts follow product script, promotion highlights & go live on time.
• Monitor conversion, live duration, add-to-cart & GMV performance.
• Improve show flow and upsell items during livestream sessions.

4. Communication & Follow-Up Responsibility

• Respond to supplier/host/platform matters promptly & professionally.
• Escalate urgent issues (out of stock, shipment delay, cancellation risk) immediately to Manager.
• Keep record of communication and ensure tasks are followed through.

Who We Are Looking For

• Minimum 1-2 years experience in e-commerce operations / livestream sales.
• Familiar with TikTok Shop, Shopee & Lazada Seller Centre.
• Strong urgency & responsibility in handling fulfilment and live schedules.
• Good communication skills & proactive coordination habits.
• Able to multitask and work in fast digital sales environment.

Why Join Us

• Fast-growing e-commerce & live commerce environment
• Hands-on exposure to digital marketing, AI trend, marketplace scaling & livestream selling
• Performance bonus & live commission incentives
• Career growth to E-Commerce Manager / Live Operations Lead
  

Job Requirements

Requirements

• Proven experience in E-Commerce, Online Sales, Live Streaming Coordination, Digital Marketplace Management.
• Knowledge of Shopee Seller Centre, TikTok Shop Seller Centre, Lazada Seller Tools.
• Strong negotiation skills with suppliers and logistics partners.
• Able to handle multiple tasks, campaign schedules, and sudden host/live changes.
• Strong communication and follow-up discipline.
• Data-driven mindset and comfortable reading analytics dashboards.
• Responsible and self disciplined 

Skills