Job Description

Job Description for Clinical Specialist / Application Specialist

• Deliver technical consultation to customers before, during, and after routine demo procedures.
  
• Consistently promote customer and patient satisfaction.
  
• Demonstrate product expertise by ensuring customers understand technical specifications and proper on-label usage.
  
• Coordinate case preparation and monitor instrument and software requirements.
  
• Manage inventory and invoicing for customers and branch operations.
  
• Provide surgeons and clinical staff with technical guidance on company products prior to, during, and after surgical procedures; respond promptly to inquiries and requests.
  
• Assist and support workshops and in-service training sessions.
  
• Oversee consigned and owned inventory by delivering, organizing, and monitoring medical instruments at customer locations.
  
• Attend and provide support during routine surgical procedures.
  
• Identify and resolve product-related issues and troubleshoot application challenges confidently.
  
• Document all incidents related to product performance and assist in preparing reports in compliance with company policies and regulatory requirements.
  
• Facilitate the return or addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes in accordance with company procedures.
  
• Ensure timely return of products requiring maintenance or evaluation to the branch.
• Ensure equipment and software is at the current and latest versions.
  
• Under the guidance of a manager or sales representative, provide limited product training to colleagues and/or customers in one-on-one or in-service settings.
  
• Support sales initiatives by assisting with technology upgrades.
  
• Collaborate with internal stakeholders (e.g., marketing, product development) regarding products and their applications.
  
• Successfully complete initial training and certification for Specialists and demonstrate proficiency in products routinely used in designated customer accounts.
  
• Maintain up-to-date product and instrumentation knowledge and enhance professional skills through internal training, external seminars, and other available resources.

Job Requirements

• Possess at least Diploma / Degree in Nursing, Health Science, Medical Imaging or Medical related fields.
  
• At least 3 years of working experience in medical equipment industry or healthcare institution.
  
• Preferable to have clinical experience in critical care areas such as ICU, CCU, NICU, Radiology and etc.
  
• Proven ability in problem-solving, effective communication, and teamwork, with a strong aptitude for conveying technical concepts clearly.
  
• Highly motivated and eager to learn, maintaining a positive and proactive attitude.
  
• Comfortable working in operating theatre environments.
  
• Capable of working independently and efficiently under high-pressure conditions.
  
• Skilled in delivering accurate, timely, and customer-focused service.
  
• Proficient in fundamental computer applications.
  
• Strong team player with the ability to collaborate effectively within a diverse workforce.

Skills