Job Description

• Handle inbound and outbound customer inquiries via phone, email, and live chat.
   
• Provide accurate information regarding products, services, and company policies.
   
• Assist Chinese-speaking customers in resolving issues and complaints professionally.
   
• Coordinate with internal departments (e.g., logistics, sales, technical support) to ensure prompt resolution.
   
• Maintain and update customer records in the system.
   
• Translate documents or communication materials between English and Chinese when needed.
   
• Follow up on customer requests and ensure satisfaction.
   
• Prepare daily/weekly customer service reports.
   
• Uphold company standards and ensure high levels of customer satisfaction.

Job Requirements

• Proficiency in spoken and written Chinese (Mandarin) and English.
   
• Previous experience in customer service or a similar role is preferred.
   
• Strong communication and interpersonal skills.
   
• Ability to handle difficult customers calmly and professionally.
   
• Basic computer literacy and familiarity with CRM software is a plus.
   
• Detail-oriented and highly organized.
   
• Willingness to work in shifts, weekends, or public holidays if required.
   
• A team player with a positive attitude.

Skills