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This job is all about creating memorable experiences for guests from check-in to check-out. You might like this job because it empowers you to go above and beyond for guests while being part of a diverse and inclusive team. Join Courtyard to be your best self!
Undisclosed
Lorong Haji Bachee, Melaka Melaka, Malaysia, Kuala Lumpur
Full-Time
few days ago
Job Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
Job Requirements
Company Benefits
Travel perks & benefits
We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties.
Recognition & rewards
Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service.
Growth opportunities
We offer professional development, mentoring and training to help you get to where you want to go.
Additional Info
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, Events Management, Management Trainee
Company Profile
