Job Description

Job Summary

The Senior Manager Associate Relations and Compliance serves as a subject matter expert and key point of contact for all associate relations matters. They partner with associates and business leaders to provide resources, consultation, and mentorship when workplace issues arise. They will also serve as the key point of contact for all trainings, projects, and initiatives related to associate relations and compliance. 

They will conduct workplace investigations, present investigation findings, and provide recommendations to influence business leaders and partners to make decisions that align with Marriott International’s policies and procedures. They lead, review, and audit casework to ensure compliance with local legal regulations and company policies. They will conduct trainings on Marriott International’s policies and processes and work on projects and initiatives that relate to fostering positive associate relations. 

The Senior Manager Associate Relations and Compliance will demonstrate leadership and initiative by mentoring others and using sound trend analysis to suggest proactive solutions to address business needs and reduce the total number of complaints received. They will also be an integral part of ensuring compliance with the Guarantee of Fair Treatment process and upholding Marriott International’s company culture.    

Business Context/Scope

The expected scope of work covers Malaysia, Indonesia, Japan, Philippines, South Korea, Vietnam, Australia, New Zealand, the Pacific Islands, Thailand, Cambodia, Myanmar and Singapore. Assistance for other countries in Asia Pacific may be required. 

Key business partners include the Area and Country Directors of Human Resources, Area Leadership teams, Property HR Leaders, Legal, and the Asia Pacific Fraud Committee. 

The position is to be based in either Kuala Lumpur, Malaysia or Jakarta, Indonesia and reports to the Senior Director Associate Relations and Compliance and HR Services.

Job Descriptions & Responsibilities

The primary responsibilities for the position include:

Leadership

• Lives the Marriott International Core Values and culture of Guarantee of Fair Treatment
• Promotes a harmonious working environment 
• Implements and follows through with the associate relations activities that support and align with Marriott International’s business priorities in partnership with key business partners
• Leads, assists and closes investigation cases and/or projects assigned promptly

Building Relationships

• Establishes and maintains an open and collaborative working relationship with the internal and external stakeholders 
• Encourages and promotes open communication between leaders and associates to improve a healthy work environment  
• Facilitates proactive and productive associate relations activities at the workplace to reduce conflicts and issues
• Manages an effective balance between the company and associate interests with the regulatory, privacy, and legislative requirements

Managing Work Execution

• Educate and promote Marriott International’s fundamental approach to the Guarantee of Fair Treatment for all 
• Ensures sustainable associate relations processes and protocols are communicated and upheld completely to resolve issues and support action plans
• Assist and follow up with business leaders in the proper and consistent execution of the investigations
• Monitors and ensures compliance with company policies, standards, audits, and local labor regulations 
• Utilizes available tools and resources to evaluate and suggest proactive associate relations initiatives and practices to enhance engagement
• Ensures all associates are aware of their rights and the proper channels to report any issues or concerns 
• Provides guidance and counsel when consulted by associates and stakeholders on associate relations matters

Organizational Learner

• Seeks and welcomes feedback on own performance to acknowledge opportunities to improve and meet job expectations 
• Acts independently and proactively to enhance learning and improve job skills and knowledge 
• Drives learning, development, and sharing of knowledge with others 
• Participates actively in HR forums, stays updated on associate relations and compliance regulatory updates, trends, and labor issues 
• Researches and analyzes new and emerging associate relations practices, trends, and legislations impacting the management of labor and work
• Progressively familiar with the local labor requirements and laws to facilitate investigation work
• Perform other HR-related transformational tasks as assigned to meet the changing markets business goals and expectations     

Job Requirements

Experience

• Five to seven years of experience in an HR Generalist, Associate Relations, or related role which involves conducting investigations 
• Bachelor’s Degree in Human Resources, Labor Relations, Business Management or equivalent
• Experience in managing, leading, and developing teams is preferred  

Skills

• Extensive knowledge and practice of workplace investigations, union relations, and compliance management 
• Working knowledge of the labour regulations within the assigned area of responsibility 
• Fluent in written and spoken English
• Excellent verbal and written communication skills. Extensive experience in writing executive summary reports
• Technically proficient in Microsoft Word, Excel, PowerPoint and Teams 
• Ability to type and record verbal statements at a quick pace
• Advanced organizational skills which include the ability to effectively prioritize and meet deadlines and efficiently handle multiple work assignments concurrently
• Ability to gain support and build strong and trusting work relationships with associates and stakeholders
• Ability to influence associates of all levels to abide by and comply with Marriott International’s policies and procedures 
• Ability to remain calm and make sound and ethical decisions while under pressure and in difficult situations
• Protects and maintains confidentiality with critical information
• Proactive and self-motivated with a highly independent work ability 
• Ability to adapt to fast-changing work environments and requirements 
• Able and willing to frequently travel for the job 
• Ability to work in different time zones when needed 
• Sound business acumen and hotel operations knowledge preferred 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Job Requirements