Senior Manager, Revenue Management Field Support, APEC

Marriott International

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This job is for a Senior Manager supporting Revenue Management in the APEC region, focusing on training and development. You might like this job because you get to lead learning initiatives and work on global projects to enhance revenue management strategies.

Undisclosed

Jalan Sultan Ismail, Kuala Lumpur Wilayah Persekutuan Kuala Lumpur, Malaysia, Kuala Lumpur

Full-Time

few hours ago

Job Description

JOB SUMMARY

Provides support to the Director of Revenue Management Field Support, focusing on Learning & Development initiatives for RMs in APEC region across all brands. This role’s primary focus is to expand and accelerate learning opportunities for the discipline in APEC region through various L&D initiatives. These initiatives would include identifying the needs of L&D, creating training calendar, developing curriculum and content, and overseeing execution of training delivery (both virtual & in-person based on the need of the region). In addition, this role may also support other Field Support responsibilities, such as development & execution of revenue management strategies, field communication & engagement responsibilities, global/regional projects & initiatives execution, as delegated by the Director of Revenue Management Field Support.

CANDIDATE PROFILE

Education and Experience

Bachelor’s degree in in Business Administration, Hotel and Restaurant Management
Min 3 years of work experience in hotel Revenue Management experience required, Marriott experience preferred
Experience in trainings delivery (both virtual and in-person)
Proficiency with Advanced PowerPoint is essential

Skills and Competencies

Excellent written and verbal communication skills, English fluency is a must.
Excellent presentation skills with strong ability to influence audience.
Detailed knowledge of current revenue management systems and tools (One Yield, MARSHA, MRDW, etc), including how to use them and how to apply results.
Good knowledge in both the technical and strategic processes (budgeting, pricing, etc) of Revenue Management.
Delivers results and demonstrates balanced judgment under pressure; engages in fixing the problem vs. just identifying the problem.
Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner.
Able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules and budgets; maintains high performance standards.
Comfortable challenging organizational norms and accepted thinking to improve effectiveness.
Strategic and analytical thinker; makes decisions using data.
Comfortable with complexity, ambiguity and change; supports and manages positive change.
Innovative thinker; able to readily apply past learnings in new situations to generate solutions and/or create something entirely new.
Proactive approach to learning RM practices and concepts from other vendors or industries.
Knowledgeable on all MI hotel brands

CORE WORK ACTIVITIES

Leads revenue management training efforts in the region by identifying training needs and coordinating with continent and corporate resources to develop and deliver appropriate training.
Delivers Revenue Management trainings in the region for hotel leaders (revenue and non-revenue associates), both virtual and in-person
Creates training content and curriculum to support development of Revenue Leaders in the region
Supports continent and global revenue management projects and initiatives.
Develops and maintains strong relationships with a broad group of stakeholders in order to foster trust and influence key decisions.

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Annual Budget Process – provide systems, tools and guidance to hotels, area, region and continent leaders to generate “ground up” forecasts of future RevPAR and Catering performance
One Yield, including current and future capabilities – ensure that RM associates in the Continent fully understand, and make maximum use of, functionality to drive superior results
Other Revenue Management related systems such as MARSHA, Opera S&C, Opera PMS, MRDW, MarRFP, including current and future capabilities – ensure that RM associates in the Continent fully understand, and make maximum use of, functionality to drive superior results
Marriott Revenue Management Tools and Reports – provide support and guidance to hotels to effectively identify revenue opportunities and analyze performance for all rooms and catering segments
Marriott pricing philosophies and processes - provide guidance to hotel, area, region and continent leaders to carry out pricing strategies that maximize revenue and adhere to Marriott standards and guidelines

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Mathematical Reasoning – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Requirements

Company Benefits

Travel perks & benefits

We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties.

Recognition & rewards

Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service.

Growth opportunities

We offer professional development, mentoring and training to help you get to where you want to go.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

General Sales, HR Operations (Payroll, Admin, Office Management), Key Account / Relationship Management

Company Profile

Marriott International

Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits. As the #1 leader in hospitality worldwide,...