Job Description

JOB SUMMARY

Communicate with guests, employees, and/or departments to make certain staff is working together as a team to ensure that guest needs are met. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Create, update and maintain wine lists. Pair and suggest wines that will best complement menu items. Attend wine tastings and develop relationships with vendors. Request new wines and products. Design and implement wine promotions and incentive programs. 

Monitor and replenish inventory of wine cellar, equipment, and glassware. Conduct vintage and BIN number checks. Conduct staff wine tastings. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. 

Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Issue, open, and serve wine/champagne bottles.  Secure liquors, beers, wines, coolers, cabinets, and storage areas. Follow all state and local laws for serving alcohol responsibly. Maintain accurate spill sheet. 

Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Bar/Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the property.

• Manages in compliance with all local, state and Federal beverage and liquor laws.

• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group needs

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all Bar/Lounge policies, standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

• Trains staff on liquor control policies and procedures.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the Bar/Lounge staff regarding each event.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds effectively to guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Provides feedback to individuals in an effort to improve service performance.

• Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in the development and implementation of corrective action plans.

Job Requirements