Job Description

We are seeking a talented individual to join our Contact Centre team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Client Support Executive - Contact Centre (Supporting Singapore)

Singapore Contact Centre

• Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes.

• Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory manner.

We will count on you to:

• Provide quality customer service to clients over phone call, email or on portal navigation to resolve client’s enquiries efficiently, including liaising with internal & external clients.

• Provide customers with product and service information

• Identify and escalate priority issues and able to route calls to appropriate resource

• Complete call logs to ensure that the day to day transactions performed are tracked accurately and in timely manner

• Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirements are met.

What you need to have:

• A Bachelor’s Degree in any field

• 1-3 years experience in Contact Centre/Call Centre Environment

• Proficient in MS Office (Pivot Table, Excel Formulas and Words)

• Ability to understand, speak, read and write English is required

• Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

What makes you stand out:

• ​Ability to understand and converse in Mandarin is an advantage

• Experience supporting shared service operation 

• Strong analytical skills and detail-oriented to comprehend and summarize appropriate information 

• Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Job Requirements