Job Description

We are seeking a talented individual to join our Business and Client Services (BCS) team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Internal Controls Manager

 Business and Client Services (BCS)

At Marsh McLennan BCS, our newly established Internal Controls and Centralized Quality Assurance teams work hand-in-hand to drive operational excellence and elevate service quality. The Internal Controls team focuses on developing global capabilities that streamline processes and boost efficiency, enabling us to better serve our clients and carriers. Meanwhile, the Centralized Quality Assurance team ensures rigorous quality reviews across all Asia onshore BCS Operations, proactively reducing errors and omissions to uphold the highest standards of accuracy and reliability. Together, these teams play a critical role in strengthening our operational foundation and delivering exceptional client outcomes.

We will count on you to:

• Ensure a comprehensive understanding of controls is in place and implement these controls in new initiatives

• Deliver a robust framework for monitoring controls and implementing corrective actions.

• Support Asia and country teams in responding to regulatory changes and internal/external reviews.

• Closely collaborate with BCS Ops, Business, LCPA and audit teams in key areas such as risk management, compliance and risk management processes, continuous improvement in the first line of defense controls and monitoring/reporting of control issues and remediation actions

What you need to have:

• At least a Bachelor’s degree in any field

• Minimum 5 years of relevant work experience in controls role ideally in financial industry

• Good work ethics with high level of integrity, detailed oriented, compliant and process driven

• Self-starter, resourceful with the ability to bring solutions and ideas to the company.

• Excellent written and oral communications skills – able to clearly articulate issues, problems, and resolutions.

• Good project management and highly organized – excellent planning, analysis and problem solving skills.

What makes you stand out:

• Understanding of Insurance Broking Cycle is an advantage

• Ability to build strong relationships and build rapport with stakeholders, including but not limited to: BCS Ops, Business, Legal and Compliance, Internal Audit

• Good influence / persuasiveness skill to achieve outcomes.

• Willing to learn and take on new challenges

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Job Requirements