Job Description

We are seeking a talented individual to join our Colleague Tech team at Marsh McLennan. This role will be based in Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office. 

You will be part of a dynamic team responsible for supporting and maintaining the Microsoft 365 environment, ensuring seamless collaboration and productivity tools for the organization. 

We will count on you to: 

• Provide administration, maintenance, and engineering support for the Microsoft 365 environment and related applications including but not limited to OneDrive, SharePoint, Teams, Viva Engage, Power Platform 
• Maintain and support licensing models and related processes 
• Actively manage ServiceNow ticket queue and escalations 
• Create and maintain engineering and process documentation 
• Monitor service health and maintain Microsoft message center and roadmap activities 
• Serve as a technical resource on projects and mergers & acquisitions activities 

What you need to have: 

• At least 5 years of relevant experience 
• Demonstrated strong understanding and knowledge across the Microsoft 365 environment, related applications, and integrations 
• Experience in the Microsoft 365 platform, including but not limited to Office 365, SharePoint, OneDrive, Teams, Viva Engage, Power Apps, Power Automate 
• Experience with PowerShell, API, and REST services integrations 
• Knowledge of Azure AD and Intune 
• Ability to multitask across project work and business as usual activities 
• Self-motivated professional able to work in a fast-paced and constantly changing environment 
• Strong analytical, troubleshooting, and problem-solving skills 

What makes you stand out: 

• Proven experience in Level 2/3 support in large-scale enterprise Microsoft 365 Administration, Maintenance and Engineering Support.
• Familiarity with ServiceNow or other ticketing tools in managing service requests and escalations  .
• Additional certifications or training related to Microsoft 365, Azure AD, or related technologies.
• Driven and ability to think out of the box.

Why join our team: 

• We help you be your best through professional development opportunities, interesting work and supportive leaders. 
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. 
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Job Requirements