Job Description

About Oliver Wyman Group

Oliver Wyman Group (OWG) delivers advisory services to clients through three operating units, each of which is a leader in its field. Oliver Wyman (www.oliverwyman.com) is the largest part. It is a top-tier global management consulting firm that combines deep industry knowledge with specialized expertise in strategy, operations, risk management, organizational transformation, and leadership development. Lippincott (www.lippincott.com) helps clients create, develop, and manage their corporate branding, identity, and image. NERA Economic Consulting (www.nera.com) advises corporations, law firms, and government entities on the economics of competition, regulation, public policy, finance, and litigation.

Visit our website for more details about Oliver Wyman Group: www.oliverwymangroup.com

Job Overview:

The Principal Assistant is responsible for supporting Principals including but not limited to calendar management, travel logistics & administration. 

Key Responsibilities:

Calendar Management & Travel Arrangement 

• Maintain diaries for Oliver Wyman Principals and other key stakeholders, scheduling internal and external meetings, communicating with clients and internal Partners, Consultants and Support Professional colleagues
• Coordinate complex travel including booking, flights, cars, rail tickets, hotels etc. Support visa applications when required.
• Develop understanding of Principal and key stakeholders’ scheduling and travel preferences.   Coordinate travel efficiently by grouping client meetings where possible ("you're in Melbourne to see XYZ Company, shall I try to set up a meeting with X Company because we haven't spoken to them for three months")

Business Development

• Maintain and update current list of contacts and business activities in CRM database
• Track and maintain sales activity/pipeline working with Executive Assistants
• Execute requested follow-up calls for client mailings/marketing events

Daily administration

• Manage documents: printing & binding in local office when requested
• Preparation of timesheets for each assigned Principal or key stakeholder
• Expense support using iExpense

Team Support

• Provide coverage for Assistants who are out of the office to ensure seamless support to Principals/Partners
• Support broader office activities when required, helping with Happy Hours or other social activities as needed

Adhoc

• Supporting the business and office.  This may include but not limited to – arranging office supplies, organizing events, including Partner visits, client forums and lunches

Requirement:

• At least two to three years’ experience at working in an administrative /Team Assistant position
• Experience in financial services, management consultancy and/or a professional services environment a plus
• Demonstrated high level of client service in an office or professional environment
• The successful candidate for the position will be required to adhere to a flexible public holiday schedule that accommodates both Malaysian and Japanese holidays. This may involve alternating or swapping public holidays, allowing the employee to observe Tokyo public holidays while also having the option to take Malaysian public holidays. This arrangement is designed to support our operations in the Japan market while respecting the cultural practices of both Malaysia and Japan. The candidate must be adaptable and willing to coordinate their holiday schedule in alignment with team needs and regional business activities.

Technical Skills and Attributes:

• Fluency in English & Japanese (reading & speaking) required
• Proficiency working with Microsoft Office Suite​
• Basic knowledge of CRM (Microsoft Dynamics) a plus​
• Good judgement​
• Ownership mentality​
• Empathetic, courteous, positive demeanor ​
• Strong organizational skills with demonstrated ability to prioritize and multiple task
• Ability to work in fast-paced environment and be detail-oriented​
• Resourceful and proactive​
• Strong problem-solving skills and decision making capabilities​
• Superior written and verbal communication skills​
• Good time-management skills​
• Team player who can work with different personalities and working styles​

Job Requirements