Job Description

We are seeking a talented individual to join our Network Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Specialist - Network Operations

We will count on you to:

• Provide L2/3 technical support for Network Operations and Infrastructure covering: -
  • WAN and LAN connectivity
  • Routers
  • Firewall
  • Cyber Security
• Change and configure management of policies, troubleshooting, patching, capacity management and system upgrades to network infrastructure
• Provide senior level communications and presentations when requested for projects and status updates
• Perform network maintenance and system upgrades
• Monitor performance and ensure system availability/resource utilization  and reliability
• Monitor system resource utilization, trending, and capacity planning
• Provide continuous and consistent management reporting on the status of issues, actions, and resolutions
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Liaise with vendors and other IT personnel for problem resolution

What you need to have:

• Bachelor's degree in computer science or related field
• 5+ years of NOC experience, working in a global networking environment
• Strong knowledge of TCP/IP and related network protocols.
• Hands-on experience with network monitoring and diagnostic tools.
• Understanding of SSL certificate management and encryption.
• Familiarity with cloud-based load balancers in AWS/Azure environments.

What makes you stand out:

• Experience and understanding in varies and diverse platforms and technologies Server, Network, and Cyber Security
• Strong process development and service delivery principles
• CCNA certification is preferred

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Job Requirements