Job Description

Position title: HR Generalist

Company Based: Mastering Services Sdn Bhd

Department: HR Department

Reports to: Finance and HR Manager

Job Overview:

The HR Generalist plays a pivotal role in supporting daily human resource management and is trained to become a strategic partner in HR development, contributing to the company's growth and success. 

This role involves supporting various HR functions, including recruitment, employee relations, performance management, and training, while also leading the creation, curation, and distribution of the company newsletter. 

Working closely with management, department heads, store managers, and employees, this role fosters a productive, compliant, and harmonious work environment that aligns with the company’s business objectives and goals.

Key Responsibilities

1. Human Resource Management

1.1 Payroll Management: Oversee the end-to-end payroll process for assigned company and employees, ensuring accurate and timely salary disbursement, adherence to statutory compliance, and maintenance of payroll records. Address payroll-related inquiries and collaborate with various departments to manage employee compensation and benefits in compliance with Malaysian labor laws.

1.2 Compensation & Benefits: Administer employee benefits, including medical claims, allowances, and other non-monetary compensation. Coordinate with external vendors, such as insurance providers and the SOCSO department, to ensure smooth administration of company-wide benefits.

1.3 Learning & Development: Assist department heads in identifying, developing, and implementing effective training programs for employees at all levels. Focus on enhancing employee skills, knowledge, and performance through various training methodologies. Familiarize with HRDF training application and claim procedures.

1.4 Recruitment & Selection: Manage the full-cycle recruitment process for office-based employees, including manpower planning, job postings, resume screening, interview scheduling, and conducting reference checks. Assist in interviews, provide recommendations for candidate selection, and prepare and issue employment offers and contracts.

1.5 Employee Onboarding and Offboarding: Manage the onboarding process, ensuring new employees understand company policies, culture, and operational procedures through orientation program. Handle probation evaluations and liaise with department heads for confirmation decisions. Conduct exit interviews, process final settlements, and ensure the return of company property. Analyse exit interview feedback to provide insights for improving employee retention.

1.6 Disciplinary Action Manage disciplinary procedures, including counseling, Performance Improvement Plans (PIPs), investigations of misconduct, issuing warnings, and conducting domestic inquiries when necessary. Ensure documentation of all disciplinary actions, maintaining confidentiality and compliance with the Employment and Industrial Relation. Advise and collaborate with department head to ensure a fair and consistent approach to disciplinary actions and communicate outcomes and appeal processes to employees.

1. Human Resource Development

2.1 Employee Relations: Manage high-level employee relations issues, such as conflict resolution, employee engagement strategies, and addressing significant grievances.

2.2 Strategic Alignment: Assist the Manager and collaborate with department heads and senior management to develop HR initiatives aligned with corporate strategy, including workforce and succession planning.

2.3 Talent Management: Work on strategies related to recruitment, employer branding, employee development, training programs, and leadership development to attract, retain, and develop talent. Involve in creating and promoting a positive company image to attract talent through compelling content and videos.

2.4 Change Management: Support organizational changes by guiding people-related aspects, assisting with communication plans, minimizing resistance, and ensuring smooth transitions.

2.5 Performance Management: Aid HODs in implementing performance management systems, designing performance review processes, setting KPIs, and providing constructive feedback.

2.6 Data-Driven Decisions: Utilize HR analytics to inform decision-making, analyzing workforce data to identify trends and measure the effectiveness of HR interventions.

2.7 Consultation and Coaching: Provide consultancy to department heads and line managers on employee issues, development needs, and team dynamics. Coach store managers to enhance their management skills and strengthen team performance.

2.8 Company Newsletter: Oversee the content calendar and production of the monthly/quarterly company newsletter, working with cross-functional teams to gather relevant updates and stories. Create, edit, and proofread content that aligns with the company’s brand, highlights employee achievements, celebrates milestones, and promotes key events to drive engagement. Utilize digital tools to design and format the newsletter, ensuring a visually appealing and accessible presentation.

1. Additional Duties

3.1 Support the operations team with any other tasks or projects as needed, ensuring alignment with company goals.

3.2 Adhere to Malaysia laws and regulations, company manual, policies, procedures and memo related to employment, safety, and environmental compliance.

3.3 Perform any other duties as determined by the Management, which is considered beneficial to the Company and within your capabilities, without detriment or bringing injury to yourself

Work Environment

1. This role involves a combination of office-based tasks and hands-on management within the retail environment. 
2. Occasional travel may be required to coordinate with external partners or resolve delivery issues at retail locations.

Job Requirements

Job Requirements

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. Minimum of 3 years of experience in HR, preferably in the retail sector.
3. Proficiency in creativity, social media management, and video editing is considered a valuable asset. 
4. Solid understanding of HR practices and Malaysian labor laws.
5. Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
6. Proficient in HR software and Microsoft Office Suite.
7. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
8. Ability to manage multiple priorities and work effectively in a fast-paced environment.

Work Environment

1. This role involves a combination of office-based tasks and hands-on management within the retail environment. 
2. Occasional travel may be required to coordinate with external partners or resolve delivery issues at retail locations.

Application Procedure 

1. Prepare Documents: (1) Resume (2) training and educational certificates (3) IC copy, and (4) the latest payslip / EA.
2. Compose Email: Include the job title in the subject and a brief introduction in the body.
3. Attach Documents: Name files clearly before attaching them to the email.
4. Submit: Send to kcoh2024@gmail.com
5. Follow-Up: If needed, follow up in 1-2 weeks by email.

Skills