Job Description

• Respond to customer inquiries via phone, email, or in person.
• Provide product information, pricing details, and delivery timelines to customers.
• Address customer concerns and complaints professionally and efficiently.
• Prepare and issue quotations, invoices, and sales orders accurately.
• Assist in processing orders and ensure timely delivery of products.
• Maintain accurate and up-to-date sales records and customer databases.
• Liaise with the production and logistics team to monitor stock levels and ensure timely order fulfillment.
• Work closely with the sales team to meet sales targets and provide updates on customer feedback and sales progress.
• Coordinate with the marketing team to support promotional activities and campaigns.
• Handle administrative duties such as maintaining files, sales reports, and other relevant documentation.
• Assist in preparing sales presentations and proposals when required.
• Perform any other ad-hoc duties as assigned by the sales manager.

Job Requirements

• SPM and Above
• Proficiency in all microsoft office applications and customer relationship management (CRM) software.
• Proven sales experience.
• Strong analytical and problem-solving skills.
• Excellent negotiation and consultative sales skills.
• Effective communication skills.
• Exceptional customer service skills.

Skills