Job Description

Admin Job Description

Responsible for handling case submissions, activations, and follow-ups in the system, ensuring all cases are tracked closely until successful closure or billing. This includes updating customer contracts, database records, KPI records, CRM system, and other internal communication platforms with the latest and accurate information.

Manage customer contracts and provide timely reminders or alerts to management on important contract dates, renewals, pending actions, deadlines, payments, and case status updates. Follow up on submission issues, activation problems, and other related matters by coordinating with the relevant parties and providing suitable solutions when required.

Assist the Sales Team in following up with customers to resolve issues, collect and/or provide necessary documents, coordinate pending matters, and support the completion of customer cases.

• Prepare, manage, maintain, and organize company and customer documentation, filing records, submission documents, correspondence, and other administrative records in an efficient and systematic manner.
• Provide administrative support to the accounting and finance departments, including assisting with staff attendance records, payroll preparation, statutory contribution follow-ups, payment updates, data entry, and communication with the company secretary, auditor, tax agent, and relevant internal teams.
• Manage company pantry needs and assist with purchasing matters for company and customer requirements, including sourcing, comparing prices, arranging purchases, and ensuring necessary items are available when required.
• Assist in general office administration, customer service, CRM updates, KPI tracking, device and payment collection, and coordination with customers, staff, and other departments to ensure smooth daily business operations.
• Perform submission, activation, database updates, documentation, coordination, purchasing support, and other administrative duties as assigned by the management from time to time.

Job Requirements

Job Requirements

• Good communication and writing in Mandarin, English, and Bahasa Malaysia, Fluency in Mandarin / Cantonese language is Needed as the role requires the candidate to deal with Mandarin speaking client.
• Good attitude and organizational skills and a high level of professionalism.
• Proven ability to work under pressure and meet tight deadlines.
• Details and multi-tasking, flexible and mature approach with ability to work unsupervised.
• Required skills: Strong analytical skills, creative thinking and problem-solving skills, good teamwork and communication skills.
• Proficient in Microsoft Office especially Microsoft Excel, Microsoft Word and PowerPoint.
• Maintain strict confidentiality and interact professionally with all levels of Management and staff. Ability to deal with sensitive information.

Skills