Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

What are you accountable for?

• Be part of Managed Services Operation Centre Team operating on 24 x 7 hours including weekends and public holidays.
• Managing and monitoring all installed systems and infrastructure.
• Installing, configuring, testing, and maintaining operating systems, system software and system management tools.
• Ensuring the highest levels of systems and infrastructure availability
• Proactively ensure the highest levels of systems and infrastructure availability
• Respond to the incoming enquiries/incident/service request (call, e-mail etc.), resolving and closing it within SLA.
• Prepare monthly managed services report.
• Provide regular status update.
• Perform monitoring (serving as NOC functions) for health and utilization status of systems and compute resources, network and security devices, and system availability.
• Perform 2nd level troubleshooting.
• Liaise with vendors, partners and other IT personnel in trouble shooting and problem resolution.
• Proven ability to multi-tasking, prioritize tasks assigned and deliver results in a timely manner in a fast-paced dynamic environment.
• Proactive and timely problem escalation to management, vendors, partners, and customers.
• Be able to perform in a fast-paced environment.
• Perform other works as instructed when required.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements