Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

The Key Account Manager’s KPI and accountabilities are incremental revenues, total contract value for new deals, billable revenue for IOT/Solutions and collections. Account manager is Maxis ambassador and a consultant with key functionalities to establish solid client relationship, enhance engagement, establish account planning, manage a set of client accounts assigned, collaborate with internal teams, manage partners, register opportunities in CRM, ensure healthy funnels, seek supervisor’s advice & share deals  progress, plan & execute sales initiatives.

What are you accountable for?

• Clearly understand & execute the company, Enterprise and Segment strategy to position, penetrate and win in Public sector market.
• Clearly understand team and individual target (KPI).
• Discuss with supervisor & develop sales planning and execution plan for mobile & fixed business, IOT & Solutions.
• Establish comprehensive account plans for all assigned accounts and update timely.
• Discuss progressively with supervisor on all opportunities & register deals in CRM.
• Consistently update the deals in CRM and ensure CRM data accuracy.
• Organize review session with supervisor for opportunity roadmap, funnels and other developments.  
• Establish solid client relationship and enhance client engagement.
• Ensure consistent communications with client on Maxis latest offerings, solutions and technology updates.
• Manage a set of client accounts assigned, consistently identify and develop sustainable business opportunity. Position as consultant for our client (problem solver).
• Collaborate with internal stakeholders (presales, product, marketing, solutions, channel team, network etc) & manage partners for sales activities.
• Orchestrate communication and collaboration between cross functional Maxis team and customers.
• Plan, organize & execute sales initiatives; events, roadshows, courtesy visits, etc. 
• Drive every opportunity to closure, seek supervisor’s help/guidance for problems.   

What do you need to have for the role?

• Minimum 5-7 years of experience in corporate sales role, with proven track record in account management and solution sales. Preferably in the telecommunication or IT industry.
• Tech-savvy and proficient in Microsoft Office suite, Salesforce.
• Strong communication and interpersonal skills to build and maintain effective relationships with customers.
• Excellent problem-solving and analytical skills to understand customer requirements and propose suitable solutions.
• Proficiency in preparing and delivering professional presentations and proposals.
• Ability to work collaboratively with cross-functional teams, including presales and technical experts.
• Familiarity with the Malaysian business landscape and customer needs.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements