Work with cross-functional teams that are proactive, collaborative, and result-oriented!

Proactive culture

Together, we strive to impact communities nationwide through strategic CSR offerings.

Global exposure

Expand and apply your experience in product development, while building new skills and knowledge in other areas!

Professional growth

Maxis Communications

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and a simple experience.&nbsp;&nbsp;&nbsp;
We deeply believe that the key element to our success has always been our people. To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance and possibilities to embody our culture values.
Source: <a href="https://www.maxis.com.my/en/about-maxis/career/" target="_self">maxis.com.my</a>

Who We Are

Offering you valuable opportunities through our Employer Value Proposition:
Connecting The Nation
Turn your potential into possibilities, while helping people and businesses stay connected in a fast-paced world.
Leading With Technology
We embrace technology to stay agile, ensuring our customers have access to the latest products and services.
Upgrading Opportunities
We invest in your learning and development so you can progress at your best.
&nbsp;Advancing All Together
Our open mindset, strong teamwork, and diverse opportunities enables us to succeed and win together.
Source: <a href="https://www.maxis.com.my/en/about-maxis/career/" target="_self">maxis.com.my</a>

Our Values

Are you ready to get ahead in your career?<ul><li>We want to empower you to turn your ambitions into achievements.</li><li>We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.</li><li>Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.</li><li>To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.</li></ul>Why does this job exist and why is it critical?​ JOB ACCOUNTABILITIES / KEY RESULT AREA- Design and implement end-to-end processes for billing, invoicing, collections, and revenue assurance. - Conduct gap analyses to identify discrepancies between current practices and desired outcomes. - Pinpoint inefficiencies and recommend process improvements to enhance accuracy and minimize revenue leakage. -Leverage Generative AI tools to automate process mapping, enhance billing and revenue assurance workflows, and accelerate identification of gaps and inefficiencies. -Collaborate with IT and other cross functional teams to integrate system capabilities with business processes - Act as a liaison between business units, technical teams, and vendors, present actionable findings to senior leadership, and drive change management initiatives. -Deliver streamlined, automated processes that improve efficiency, reduce errors, and enhance revenue assurance, ultimately driving measurable business outcomes. -Drive performance by increasing collections, reducing PFDD, and minimizing waivers to strengthen overall revenue assurance.MINIMUM ESSENTIAL QUALIFICATIONS &amp; TECHNICAL COMPETENCESFormal EducationBachelor Degree&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IT Service ManagementITIL/Service EnablementWork ExperienceTotal Work Experience: More than 8 yearsTotal Desired Experience: 4 to 6 years in Telecommunication/ IT/ NetworkingSkills / Knowledge&nbsp;- Strong understanding of customer lifecycle management within the telecom industry is preferred- Knowledge of Generative AI applications and their practical uses in process optimization- Preferred expertise in enterprise systems such as CPQ, Kenan, and ServiceNow- Ability to blend analytical thinking, process optimization, and domain knowledge to drive operational excellence and customer satisfaction &nbsp;What’s next?<ul><li>Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.</li><li>Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.</li></ul>Maxis values diverse voices &amp; people. We hire and reward our employees based on capability &amp; performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

This job is for an Enterprise Service Design Specialist who helps improve billing and revenue processes using tech and AI. You might like this job because it emphasizes teamwork and innovation to enhance business impact and efficiency!

Are you ready to get ahead in your career?

-We want to empower you to turn your ambitions into achievements.

-We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.

-Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.

-To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and ...

Enterprise Service Design Specialist

Maxis Communications

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Company Profile

Maxis Communications