Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

JOB ACCOUNTABILITIES / KEY RESULT AREA

• - Design and implement end-to-end processes for order fulfilment, service provisioning, delivery management for Fixed line, Mobile and Business Fibre.
• - Conduct gap analyses to identify discrepancies between current practices and desired outcomes - Pinpoint inefficiencies and recommend process improvements to enhance accuracy, reduce delays, and strengthen delivery performance.
• - Leverage Generative AI tools to automate process mapping, enhance fulfilment and delivery workflows, and accelerate identification of gaps and inefficiencies.
• - Collaborate with IT and cross-functional teams to integrate system capabilities with business processes. Act as a liaison between business units, technical teams, and vendors, present actionable findings to senior leadership, and drive change management initiatives
• Drive operational excellence initiatives to accelerate time-to-market and improve customer satisfaction.
• Deliver streamlined, automated processes that improve efficiency, reduce errors, and enhance delivery assurance, ultimately driving measurable business outcomes.
• Drive performance by increasing fulfilment accuracy, reducing provisioning fallouts, and improve
• Turnaround time (TAT) by minimizing delivery delays and strengthen overall operational excellence.

MINIMUM ESSENTIAL QUALIFICATIONS & TECHNICAL COMPETENCES

Formal Education

• Bachelor Degree          
• IT Service Management
• ITIL/Service Enablemen

Work Experience

• Total Work Experience: More than 8 years
• Total Desired Experience: 4 to 6 years in Telecommunication/ IT/ Networking
• Skills / Knowledge 
• -Strong understanding of customer lifecycle management within the telecom industry is preferred
• Knowledge of Generative AI applications and their practical uses in process optimization
• Preferred expertise in enterprise systems such as CPQ, Kenan, and ServiceNow
• Hands-on experience with eTOM framework and its application in telecom operations.
• Ability to blend analytical thinking, process optimization, and domain knowledge to drive operational excellence and customer satisfaction

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements