Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

“The most interesting person in the room” 

Head of Research & Insights designs, collects, connects and reveals intriguing insights that the entire Maxis organization can act on to live up to it’s customer-centric value creation goals.

What are you accountable for?

Designing the approach

• Understanding the Enterprise Business, Consumer Business and other support divisions like Sales & Service, Marketing, Brand, Technology etc to form sharp, synergistic and efficient requirements built firmly on hypotheses

• Co-developing insights ambitions, formulating the research strategy, building frameworks to automate where necessary, and planning project deliveries

• Align stakeholders’ commitment towards mutually beneficial outcomes

• The boring stuff: managing budgets, nurturing external partner relationships, powerful brief writing, familiarity with CX/ go-to-market needs/ concept tests/  brand tracking/ NPS/ quali and quanti

Managing the information

• Awareness, familiarity and proficiency in dealing with various forms and formats of data to be able to organize, consume and analyze

• Modernizing how data depositories are managed to enable analysis, categorizing, application and utilization by various user tiers

• Fan of, and user of automation (as a technology and as a process) for the high recurrence tasks or requests

• Develop invested & bespoke studies that are actionable, and which data is malleable for enrichment, expansion, or re-application when opportunity arises

• The boring stuff: evangelizing the utility of info-tech, guardian of data inventory across digital and non-digital, regular reporting on brand equity and marketing campaign feedback, data integrity/ accuracy/ reliability

Distilling for action

• Willingness to dive deep, wade into murky complexity to deliver the sharpest truest revelations that separate correlations and causation.

• Strong sense of the interconnect between customer behaviour and business behaviour to ensure insights are actionable

• Able to take macro views to keep building insights and layering them upon one another to form long-term directions for incremental value creation over time

• Ability to communicate findings to inspire action and further curiosity

• Institutionalize perpetual learning after recommendations

• The boring stuff: goal setting/ tracking, people management, stakeholder relationships, presentation skills, data-storytelling, being multi lingual is an advantage

What do you need to have for this role?

• Minimum 10 years of relevant working experience in Marketing Research (Research agency/Client/ Consultant and etc) and/ or relevant consumer data functions

• Bachelor Degree in Statistics, Mathematics, Marketing or relevant field an advantage

• Strong communications skills, both written and spoken with the ability to deliver insights to stakeholders and management level

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements