Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Maxis is seeking a dynamic and results-oriented Head of Maxis Retail Center to lead and inspire our retail team.

Job Summary
The Head of Maxis Retail Center is responsible for the overall strategic and operational success of a Maxis retail store, driving sales, ensuring exceptional customer experience, and managing all aspects of center performance in line with company objectives.

What are you accountable for?

• Develop and execute strategic plans to achieve sales targets, enhance customer satisfaction, and optimize operational efficiency within the Maxis Center.

• Lead, mentor, and motivate a team of retail professionals, fostering a high-performance culture through effective Leadership and Leadership Management.

• Implement and manage Change Management initiatives to adapt to market trends, new products, and evolving customer needs.

• Oversee Financial Operations Management, including budget control, expense management, and the generation and analysis of Financial and Operational Reports.

• Drive Corporate Branding initiatives within the center, ensuring consistent brand representation and customer experience.

• Utilize Data Analysis to identify trends, optimize sales strategies, and make data-driven decisions to improve center performance.

• Develop and implement effective Sales Tactics and Sales skills (Channel sales management) to maximize sales opportunities across various product and service offerings.

• Conduct and oversee Sales Calls, ensuring high-quality customer engagement and successful conversions.

• Ensure the delivery of outstanding Sales Services, resolving customer inquiries and complaints efficiently and effectively.

• Leverage Retail Sales Experience to guide the team in achieving aggressive sales and marketing skills targets.

• Exert Strategic Influence within the organization to advocate for center needs and contribute to broader company objectives.

• Oversee Strategic Operations of the center, ensuring compliance with company policies and procedures.

What do you need to have to fit this role?

• Proven experience in a leadership role within a fast-paced retail environment, preferably in telecommunications.

• Demonstrated expertise in Change Management and implementing new strategies effectively.

• Strong understanding of Corporate Branding principles and their application in a retail setting.

• Proficiency in Data Analysis and leveraging insights to drive business performance.

• Extensive experience in Financial Operations Management and interpreting Financial and Operational Reports.

• Exceptional Leadership and Leadership Management skills, with a track record of developing high-performing teams.

• Deep knowledge of Retail Sales Experience, including best practices for customer engagement and sales closing.

• Excellent sales & Marketing skills, with a proven ability to drive sales growth.

• Proficiency in conducting effective Sales Calls and delivering outstanding Sales Services.

• Strong Sales skills (Channel sales management) and the ability to implement effective Sales Tactics.

• A strategic thinker with proven Strategic Influence and the ability to manage Strategic Operations.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements