Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Managing all Field Operations & Maintenance issues related to network elements, ensuring KPIs and SLAs are met. Apart from this core function, all other issues related to elements and facilities ie landlord complaints, customer complaints, preventive maintenance and adhoc support for planned events; are also to be managed by the respective site owners.

What are you accountable for?

• Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the network’s reliability.
• First Level Support & Fault restoration for Mobile, Transmission & Fixed Network including facilities (M&E). This requires 24x7 standby/shift as stipulated in duty roster.
• Ensuring Preventive Maintenance scheduling and adherence on network elements as per requirements are done and Corrective Maintenance to follow through adhering to ISO 9001:2015 compliance.
• Ensuring network growth & technology development by supporting sites roll out projects in order to gain coverage and dominance by expanding network footprints.
• Collaborate with regional Business Units to ensure network readiness in line with Sales Activities.
• Ensuring prompt and immediate response to Authority & Governing Bodies (ie Police, Local Council, SKMM, ST, SBC & etc) on O&M related issues.
• To ensure full compliance to Inventory and Service Delivery (by vendor).

What do you need to have for the role?

• Diploma/Bachelors Degree               
• Specialised in: Electronics/IT/Telecommunications
• Total Work Experience: 1 to 3 years
• Total Relevant Experience: 1 to 3 years
• Information Technology skills
• Electrical / Electronic skills
• Communication skills

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements