Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

The MBIC Specialist supports the Lead in delivering exceptional customer experiences at the Maxis Business Innovation Centre (MBIC). This role focuses on executing immersive showcases, managing day-to-day operations, and ensuring smooth coordination with internal teams, vendors, and partners. The Specialist plays a key role in creating impactful engagements for SME, Corporate, Government, and Wholesale segments, leveraging cutting-edge technologies to demonstrate Maxis’s ICT and converged solutions.

What are you accountable for?

• Customer Experience Planning & Execution
  • Assist in planning, preparing and executing customer visits and walkthroughs.
  • Engage Sales Team to understand customers’ needs and develop a customised journey
  • Deliver high level presentation and solution experience for customer in Experience Center
  • Provide on-site support during customer engagements with Account Managers and segment teams.
  • Ensure all experiential showcases and technology demonstrations are set up and functioning optimally.
• Content & Innovation Support
  • Coordinate MBIC content refresh activities under the guidance of the Lead.
  • Work with vendors and internal teams to implement innovative ideas using technologies such as 5G, AI, IoT, AR/VR.
  • Manage logistics for content updates and technology demonstrations.
• Operational Excellence
  • Oversee and manage daily operational tasks, including meeting room bookings and resource tracking.
  • Ensure technology and infrastructure are fully functional for customer visits.
  • Track and report KPIs such as visit counts, customer feedback, and room utilization.
  • Liaise with internal teams, vendors, and partners to ensure seamless execution of MBIC activities.

What do you need for the role?

• Bachelor’s degree in Business, Marketing, Communications, IT, or related field
• Fresh graduates with a passion for event management and customer experience are encouraged to apply
• Familiarity with technologies such as 5G, AI, IoT, AR/VR (advantage)
• Strong presentation and communication skills
• Ability to plan, organize, and execute customer visits and events
• Basic technical understanding for technology demonstrations and troubleshooting
• Proficiency in MS Office and collaboration tools
• Detail-oriented, organized, and customer-focused
• Adaptable to fast-paced environments
• Willing to work on-site and coordinate with multiple teams and vendors

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements