Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

1. Key Account Management

• Develop and maintain strong, long-term relationships with key accounts (retailers, distributors, etc.), ensuring customer satisfaction and loyalty.
• Serve as the primary point of contact for assigned key accounts, addressing inquiries, resolving issues, and ensuring timely delivery of products.
• Collaborate with sales teams to identify business opportunities, upsell, and improve sales within key accounts.
• Track account performance, manage customer expectations, and suggest solutions to meet client needs.
• Assist in the preparation and execution of strategic plans to grow market share and product visibility in key accounts.

2. Merchandising Management

• Develop and implement merchandising strategies and promotional plans for key accounts to enhance product visibility and customer engagement.
• Ensure in-store displays and product placements meet company guidelines and are visually appealing.
• Coordinate with marketing and design teams to create effective promotional materials and campaigns.
• Conduct regular visits to retail stores to evaluate the effectiveness of merchandising strategies and make adjustments as needed.
• Monitor inventory levels, track product performance, and ensure merchandise is always stocked and well-presented.
• Support the implementation of product launches and ensure key accounts have the necessary resources for successful promotions.

3. Logistics Coordination

• Oversee the efficient and timely delivery of products to key accounts, ensuring stock levels align with demand forecasts.
• Manage the logistics process, from order processing to inventory tracking, to ensure products are delivered on time and in the right quantities.
• Collaborate with the supply chain and warehouse teams to monitor inventory levels, anticipate demand fluctuations, and ensure continuous product availability.
• Coordinate with external logistics providers to ensure smooth transportation and delivery of goods.
• Ensure compliance with all logistics-related regulations and company policies.

4. Supply Chain Optimization:

• Identify and address any supply chain issues that may affect product delivery or account satisfaction, and work with internal teams to resolve them quickly.
• Track shipments and manage logistics documentation to ensure smooth product flow from warehouse to key accounts.
• Analyze logistical performance and develop strategies to improve efficiency, reduce costs, and enhance service levels.
• Collaborate with procurement and warehouse teams to ensure adequate stock levels for key accounts and prevent stockouts.

5. Reporting and Analysis:

• Prepare regular reports on account performance, merchandising effectiveness, and logistics operations for management review.
• Analyze sales and stock data to identify trends, demand patterns, and areas for improvement.
• Use data-driven insights to make recommendations for improving merchandising and logistics strategies.
• Track and report on key performance indicators (KPIs), including on-time deliveries, sales growth, and account satisfaction.

6. Collaboration and Cross-functional Coordination

• Work closely with sales, marketing, and customer service teams to ensure a cohesive strategy for key accounts.
• Participate in the development and execution of promotional events or new product launches.
• Share market insights and customer feedback with internal teams to help refine product offerings and strategies.
• Ensure seamless communication between all internal departments involved in logistics, merchandising, and account management.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements