Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Responsible for the network maintenance and troubleshooting of Maxis Mobile's network infrastructure in the field, ensuring optimal network performance and reliability.

What are you accountable for?

• Perform configuration, and troubleshooting of network equipment (e.g., base stations, routers, switches, transmission systems) at various sites.

• Conduct routine preventative maintenance checks and inspections on network infrastructure.

• Diagnose and troubleshoot network faults and outages, including identifying root causes and implementing corrective actions.

• Respond to and resolve network incidents and alarms within defined service level agreements (SLAs).

• Collaborate with network planning, operations, and support teams to ensure seamless service delivery.

• Prepare and maintain accurate site documentation, network diagrams, and equipment inventory records.

• Adhere to all safety regulations and company policies during field operations.

• Participate in on-call rotations and provide support outside of regular business hours as required.

What do you need to have for the role?

• Diploma or Bachelor's degree in Telecommunications, Electrical/Electronic Engineering, Computer Science, or a related field.

• Minimum of 3 years of experience in network field operations within the telecommunications industry, preferably with mobile network operators.

• Proven experience with cellular technologies (2G, 3G, 4G, 5G), including RAN and transmission systems.

• Familiarity with various network equipment vendors (e.g., Ericsson, Huawei, Nokia).

• Proficiency in using network monitoring and troubleshooting tools.

• Ability to work independently and as part of a team in a fast-paced environment.

• Excellent problem-solving, analytical, and communication skills.

• Valid driver's license and willingness to travel extensively within assigned operational areas.

• Ability to work at heights and in various weather conditions.

• Relevant professional certifications (e.g., CCNA, CCNP, PMP, CIDB, TM NIOSH) are a plus.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements