Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

We are seeking a highly motivated and Specialist to join our Corporate Affairs team, focusing on Consumer Regulatory Affairs. This role is crucial for managing key critical consumer matters, ensuring compliance with regulatory frameworks, and providing strategic advice on consumer-related issues within the telecommunications industry. The successful candidate will be instrumental in developing policy positions, engaging with government bodies, and upholding Maxis's reputation through effective regulatory management.

What You Will Do :

Regulatory Interface & Compliance

Serve as the primary regulatory interface for matters concerning the General Consumer Code, Prepaid registration guidelines, Mobile Number Portability (MNP) business rules, MS QoS, and compliance enforcement management.

Strategic Advisory

Act as a key reference point, providing strategic advice and guidance on all critical consumer matters to internal stakeholders.

Policy Development

Develop comprehensive position papers and policy recommendations on pivotal regulatory issues, specifically addressing consumer and content-related concerns as stipulated by the Communications and Multimedia Act 1998 (CMA98).

Stakeholder Engagement & Representation

Actively participate in activities organized by the Ministry of Communications (KK), Ministry of Digital (KD), and the Malaysian Communications and Multimedia Commission (MCMC). This includes attending government initiatives, Quality of Service (QOS) site visits and surveys, program launches, and campaigns, which may require travel outside of Kuala Lumpur.

Relationship Management

Build and maintain strong, collaborative relationships with the Ministry of Communications (KK), Ministry of Digital (KD), MCMC, local authorities, state governments, and other relevant government agencies. Effectively communicate Maxis's position on key regulatory and policy issues to these bodies.

What you need to have for this role:

• Bachelor's Degree in Law, Communications, Public Policy, Business Administration, or a related field. A Master's degree is a plus

• Minimum of 5-7 years of relevant experience in regulatory affairs, compliance, or legal roles within the telecommunications sector or a regulated industry

• In-depth knowledge of Malaysian telecommunications regulatory frameworks, including the Communications and Multimedia Act 1998 (CMA98), MCMC guidelines, and consumer protection laws

• Proven experience in policy development, regulatory advocacy, and stakeholder engagement with government bodies

• Strong understanding of consumer issues and Quality of Service (QOS) standards

Skills and Attributes:

• Excellent analytical, research, and problem-solving skills

• Superior written and verbal communication skills, with the ability to articulate complex regulatory concepts clearly and concisely

• Strong interpersonal and negotiation skills to build and maintain effective relationships with internal and external stakeholders

• Ability to work independently and collaboratively in a fast-paced, dynamic environment

• High level of integrity, professionalism, and attention to detail

• Proactive and self-driven with a commitment to continuous learning and staying updated on regulatory developments

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements