Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Voice practice of Maxis Enterprise Business is seeking suitable candidate to join our team as “Voice & UC Support Engineer” to expand the business.

As a Support Engineer, you will be responsible for resolving production issues, troubleshooting customer-reported problems, performing root cause analysis, and ensuring the smooth operation of software and systems through maintenance and integrations.

This exciting opportunity requires an experienced hands-on person, someone aggressive, resourceful, responsible, reliable, experienced in technical support, alert in industry transformation trends and able to work as a team.
 

What are you accountable for?

• Coordinate and manage technical support (e.g. on-site support, phone support, video call support…)
• Diagnose and resolve issues, ensuring minimal downtime and optimal performance
• To deliver an excellent support experience to our customers by working with them to solve the problems and answer the questions that they present to us in support tickets.
• Perform “Managed Service” job scope to customers. (e.g. change request, generate reports, server monitoring...)
• Perform preventive maintenance by conducting on-site visits to check and service the equipment installed at customer site
• Manage open support case tickets between customers and principal / supplier
• Perform root cause analysis for production errors and recommend improvements
   

What do you need for the role

• Formal Education: Degree or equivalent with specialized in: computer science, IT, telecommunication.
• Work Experience: Relevant Years of Experience in Voice and UC Services
• Significant experience in technical support.
• Skills/ Knowledge: Preference will be given to candidates with working experience in voice and UC field.
• Pleasant personality and enjoy meeting people. 
• Good working attitude.
• Fast learner, responsible, aggressive and can work independently with minimum supervision. 
• Computer literate. 
• Continuously improve knowledge of existing and new products
   

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Job Requirements