Feel right at home with our close-knit, vibrant team of co-workers. Durian parties? Waffle afternoons? Just to name a few!

Family

Gain valuable insights into the inner workings of a world-class facemask producer.

Industry Leading

Continuous innovation is at the heart of MEDICOS. Join a team of people who want to challenge the norm, where your ideas and insights are valued. 

Go As Far as You Can

With our Smart Casual Dress Code, say goodbye to shirts, skirts, and ties!

Comfortable Dressing

Get your hands on some of the world's best facemasks, at staff only prices.

Staff Discounts

✔️Medical benefits
✔️Insurance plan
✔️EPF, SOCSO & EIS

Benefits

MEDICOS | e'lioe

The MEDICOS brand was established in 1991, in the manufacturing hub of Klang, Malaysia.&nbsp;
We have been producing face masks for over 30 years and we’re one of the world’s leading pioneers of making single-use medical grade face masks. Avian Flu, SARS, H1N1, Ebola, and most recently COVID-19, we were there all along.&nbsp;&nbsp;
Since its launch, millions of people worldwide have used MEDICOS products. We have produced over billions of face masks to date, providing world class Protection, Breathability, and Comfort. 

<h2>Our Mission</h2>
Raise the standards of infection control.
We partner with healthcare professionals in raising the standards of infection control by innovating and manufacturing high-performance surgical face masks for doctors, nurses and everyday users.&nbsp;

MEDICOS

W &amp; L Asia Sdn. Bhd. also owns the e'lioe brand, where we provide 100% Natural Care for Dry, Sensitive Skin.
The brand was launched in February 2024, and is available in over 400 retails stores (Watsons) nationwide, and major E-Commerce platforms like Shopee, Lazada, and Website.&nbsp;
&nbsp;e’lioe was founded out of a desire to provide truly natural care for those struggling with dry, sensitive skin. Using only 100% natural products, e'lioe aims to restore hope and confidence for skin patients who have long searched for gentle, effective care.
The name e’lioe means sun — a symbol of shining hope. e'lioe products are crafted in France, renowned for its natural and organic sourcing, and guided by a belief that every skin deserves safe, honest, and restorative care.
If you’re passionate about wellness, authenticity, and making a real difference, we’d love for you to grow with us.

Website: https://elioe.com/&nbsp;
IG : elioe_my

e'lioe

About the Role
MEDICOS Official Store (Lazada, Shopee, Shopify), started in 2020, and has since became a Top 3 Health Store in Shopee and Lazada. MEDICOS E-Commerce is known for it's 5-Star rated service, with 99% positive store ratings. In this role, you will play an integral part in maintaining MEDICOS's 5-Star customer service, by providing excellent pre and post-purchase service.

Responsibilities
<ul>
<li>Respond to customer queries on E-commerce sales platforms regarding products &amp; services.</li>
<li>Deliver exceptional post-purchase service (Resolve customers inquiries and complaints)</li>
<li>Fulfil day-to-day E-commerce orders</li>
<li>Supervise New/Part-time employees</li>
<li>Use customer feedback to drive continuous improvement of customer experience</li>
<li>Identify and implement changes to existing or new processes to provide excellent customer experience</li>
<li>Actively collaborate and participate in promotions to drive sales</li>
</ul>

This job is for an E-Commerce Sales and Customer Service Executive at MEDICOS, a top health store online. You might like this job because you’ll be the friendly face helping customers and ensuring they have a smooth shopping experience!

Customer Inquiries

Customer Complaint Resolution

Interpersonal Communications

Critical Thinking

Problem Solving

Data Management

About the Role
MEDICOS Official Store (Lazada, Shopee, Shopify), started in 2020, and has since became a Top 3 Health Store in Shopee and Lazada. MEDICOS E-Commerce is known for it's 5-Star rated service, with 99% positive store ratings. 

In this role, you will play an integral part in maintaining MEDICOS's 5-Star customer service, by providing excellent pre and post-purchase service.

Responsibilities



-Respond to customer queries on E-commerce sales platforms regarding products and s...

E-Commerce Sales and Customer Service Executive

MEDICOS | e'lioe

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MEDICOS | e'lioe