Job Description

About the Role

MEDICOS Official Store (Lazada, Shopee, Shopify), started in 2020, and has since became a Top 3 Health Store in Shopee and Lazada. MEDICOS E-Commerce is known for it's 5-Star rated service, with 99% positive store ratings.

In this role, you will play an integral part in maintaining MEDICOS's 5-Star customer service, by providing excellent pre and post-purchase service.

Responsibilities

• Respond to customer queries on E-commerce sales platforms regarding products & services.
• Deliver exceptional post-purchase service (Resolve customers inquiries and complaints)
• Fulfil day-to-day E-commerce orders
• Supervise New/Part-time employees
• Use customer feedback to drive continuous improvement of customer experience
• Identify and implement changes to existing or new processes to provide excellent customer experience
• Actively collaborate and participate in promotions to drive sales

Job Requirements

Qualifications

• 1 year experience in Sales/Customer Service
• Graduates welcome to apply

Required Skills and Competencies

• Out-going, with great interpersonal and relationship building skills.
• Critical thinking, Problem solving
• Proactive, Diligent, and Attentive to details
• Proficient in Microsoft Office tools
• Proficiency to converse in English, BM, and Mandarin

Location

• Klang, Malaysia
• Must be willing to commute to Job Location

Skills