Job Description

Operational Oversight

1. Supervise daily clinic operations to ensure efficiency and effectiveness.
2. Coordinate with the Clinical Director to implement the clinic’s vision, goals, and strategies.
3. Ensure smooth workflow and address operational challenges promptly.
4. Monitor clinic performance metrics, including financial reports, patient feedback, and staff productivity.

Staff Management

1. Work with the Clinical Director and Clinic Manager to develop staff improvement plans and career progression strategies.
2. Conduct regular team meetings and one-on-ones to address concerns and provide guidance.
3. Facilitate staff training and ensure compliance with clinic policies and procedures.

Quality Assurance and Compliance

1. Ensure adherence to healthcare regulations, quality standards, and Mediskin’s policies.
2. Conduct regular audits to maintain high service standards for aesthetic and wellness treatments.

Client Experience

1. Support the Clinical Director in maintaining VIP patient relationships and ensuring an exceptional client experience.
2. Analyze patient feedback to identify opportunities for service improvement and implement changes.

Job Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably in the wellness or aesthetic industry.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of healthcare regulations and compliance standards.
• Ability to analyze data and make strategic recommendations.

Skills