Job Description

• Manage customer communication mainly via chat messaging, with occasional phone calls.
   
• Provide customers with accurate and up-to-date exchange rate information.
   
• Build and maintain strong relationships with clients to encourage repeat business and trust.
   
• Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
   
• Ensure transaction statements are prepared and delivered to clients in a timely manner.
   
• Forward finalized statements from the operations department to clients.
   
• Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
   
• Maintain a professional, responsive, and customer-focused approach at all times.

Job Requirements

• Minimum SPM holder
• Prior experience in sales, client servicing, or financial services is an advantage.
• Strong communication and negotiation skills
•  Good numerical and analytical ability.
• Customer-oriented, proactive, and able to work in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer applications.
• Able to work overtime during weekend or after work hours when needed.

Skills