Job Description

• Support the management and enhancement of official marketplace stores by uploading new products, adjusting prices, and overseeing inventory levels.
• Optimize product listings by frequently refreshing descriptions and images.
• Collaborate with warehouse and logistics teams to ensure product availability and prompt order processing.
• Assist in the planning, implementation, and evaluation of marketing campaigns, promotions, and sales activities on the platforms.
• Work with the e-commerce lead and marketing team to create and upload digital assets for campaigns.
• Track campaign performance and provide insights for future enhancements.
• Collect and analyze sales data, customer behavior, and platform metrics to identify trends, opportunities, and areas for improvement.
• Help prepare weekly and monthly reports on sales performance, campaign outcomes, and customer insights.
• Utilize platform analytics to assess product performance and suggest real-time adjustments.
• Work together with the customer service team to resolve any marketplace-related customer issues promptly, ensuring satisfaction.
• Contribute to enhancing the overall customer experience by reviewing feedback and implementing necessary changes.
• Assist in managing advertising initiatives (e.g., sponsored products) on marketplace platforms.
• Monitor advertising expenditure and performance to ensure campaigns are effective and stay within budget.
• Collaborate closely with internal teams (marketing, operations, customer service) to ensure alignment of e-commerce strategies and tasks.
• Provide regular updates to the e-commerce lead/manager on current tasks, potential obstacles, and areas for enhancement.

Job Requirements

• Experience with prominent e-commerce platforms (such as Shopee, TikTok, Lazada, Shopify and etc.) - familiarity with the home & living category is advantageous.
• Fundamental knowledge of e-commerce processes, encompassing product listing enhancement and campaign oversight.
• Strong analytical abilities and expertise in utilizing sales data along with platform analytics.
• Well-organized, detail-focused, and adept at handling multiple tasks concurrently.
• Proactive and capable of taking the initiative in daily operations.
• Collaborative team member with effective communication skills, both within the team and with external stakeholders.

Skills