Job Description

• Perform all check-in and check-out tasks.
• Manage reservations made online and over the phone.
• Provide guests with directions and helpful information.
• Greet guests upon arrival explain payment methods and collect necessary identification information.
• Register guests and gather required information through WhatsApp or in-person.
• Offer information about the accommodations such as a PDF file or parking video.
• Address customer complaints promptly and professionally.
• Coordinate with housekeeping staff to ensure clean and fully-equipped rooms for guests.
• Confirm reservations for groups and arrange personalized services for VIP guests and event participants.
• Promote additional amenities and services as appropriate.
• Maintain accurate records of bookings and payments in the system.
• Review and adjust daily rental fees if necessary. 

Job Requirements

• Fresh graduate and SPM leavers are encourage to apply.
• Excellent hands-on skills with eye for details
• Ability to work independently.
• Positive attitude and responsible character.
• Pleasant personality with focus on excellence in customer service.
• Prior working experience will be an added advantage.
• Self-starter with good communication and interpersonal skill.
• Possess self-confidence and be able to actively interact with all relevant parties.
• Has own transportation (Car preferred)

Skills