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Front Desk Officer

Moka
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This job is a Front Desk Officer. Perform check-in/out tasks, manage reservations, provide guests with information, address complaints, coordinate with housekeeping, confirm group reservations, promote amenities. You might like this job because it involves providing excellent customer service and coordinating with various departments.

RM 2000 - RM 2200

Eko Cheras Mall

Full-Time

Job Description

  • Perform all check-in and check-out tasks.
  • Manage reservations made online and over the phone.
  • Provide guests with directions and helpful information.
  • Greet guests upon arrival explain payment methods and collect necessary identification information.
  • Register guests and gather required information through WhatsApp or in-person.
  • Offer information about the accommodations such as a PDF file or parking video.
  • Address customer complaints promptly and professionally.
  • Coordinate with housekeeping staff to ensure clean and fully-equipped rooms for guests.
  • Confirm reservations for groups and arrange personalized services for VIP guests and event participants.
  • Promote additional amenities and services as appropriate.
  • Maintain accurate records of bookings and payments in the system.
  • Review and adjust daily rental fees if necessary. 

Job Requirements

  • Fresh graduate and SPM leavers are encourage to apply.
  • Excellent hands-on skills with eye for details
  • Ability to work independently.
  • Positive attitude and responsible character.
  • Pleasant personality with focus on excellence in customer service.
  • Prior working experience will be an added advantage.
  • Self-starter with good communication and interpersonal skill.
  • Possess self-confidence and be able to actively interact with all relevant parties.
  • Has own transportation (Car preferred)

Skills

Communications
English Language
Data Entry
Cash Handling

Company Benefits

Medical Benefits

Health is wealth!

Growth

Personal growth? Yes! Professional growth? Yes! Tell us how you want to grow and let's work towards it together!

Amazing Humans!

Here's the place if you want to be surrounded by a bunch of fun, driven, and innovative humans!

Trust

We are all adults and we trust that you will be able to deliver the results.

Dress Code

We are chill as long as you're wearing something! But... dress accordingly and safely if you're representing the company at a community or premise!

Transparency

Nobody is kept in the dark in terms of how the company is doing! We are all on the same page.


Additional Info

Company Activity

Last active - few hours ago

Experience Level

#NoExperienceNeeded

Career Level

Entry Level

Job Specialisation

Customer Service, Operations & Admin


Company Profile

Moka-logo-image

Moka

Moka Venture (MOKA), formerly known as  Mokahome was established in the year of 2018  by a young ambitious entrepreneur – Sam  Kong. The motivation was simply to provide a  comprehensive property management  solution for property owners in hospitality  business.

MOKA is one of the fastest growing property management group in Malaysia. We manage to maximize the rental yield for our property owners and secure rewarding rental income for them. Our team is committed in delivering outstanding results for our partners.


company-logo-image

Front Desk Officer

Moka

RM 2000 - RM 2200

Eko Cheras Mall

Full-Time