Job Description

Introduction

MoneyMatch, a pioneering multi-national financial technology firm, is seeking a passionate and detail-oriented React-Native mobile developer to join our dynamic team. At MoneyMatch, we’ve revolutionized the international payments industry through our award-winning digital platform, which has successfully processed transactions worth billions across payments and remittances. By harnessing the power of machine learning and blockchain technologies, we’ve optimized treasury operations and ensured swifter, more efficient disbursements.

Job Role

As an IT Support Intern, you will work closely with our IT team on real-world operations that keep the company running smoothly. This is an excellent opportunity to learn end-user support, device provisioning, basic network monitoring, security hygiene, and documentation within a fintech environment.

Job Description

● Assist end users with hardware, software, and network-related issues via our ticketing system.

● Help set up and provision laptops, accounts, and peripherals for new hires; support access revocation and equipment return during offboarding.

● Assist in monitoring and maintaining network equipment (e.g., routers, switches) and troubleshoot issues with Wi-Fi, VPN, and printers.

● Perform basic device maintenance: OS/app installations, updates, diagnostics, and escalation when required.

● Support identity and access tasks (password resets, MFA enrollment) and follow least-privilege practices.

● Assist with endpoint compliance (patching, antivirus/EDR checks) and mobile/desktop management (e.g., Intune/Jamf).

● Help manage IT assets and maintain accurate inventory records (devices, accessories, licenses).

● Document IT procedures, FAQs, and troubleshooting guides; keep records up to date.

● Perform other tasks and ad-hoc duties as assigned by the IT team.

Job Requirements

Job Requirements

● Currently pursuing or graduated from a Diploma/Bachelor’s in IT, Computer Science, Information Systems, or a related field.

● Basic knowledge of computer hardware and operating systems (Windows/macOS) and common office suites (Microsoft 365/Google Workspace).

● Familiarity with networking fundamentals (IP, DNS, DHCP) and basic troubleshooting.

● Understanding of ticketing/remote support tools and good documentation practices.

● Interest in fintech, security, or scalable IT operations is a plus.

Preferred Skills

● Strong problem-solving, communication, and teamwork skills.

● Customer-service mindset; calm under pressure and responsive to users.

● Detail-oriented with effective time management; able to handle multiple tickets.

● Basic scripting familiarity (PowerShell/Bash) and curiosity to automate repetitive tasks.

● Exposure to MDM/endpoint tools (e.g., Microsoft Intune/Jamf) and identity/MFA basics (e.g., Entra ID/Okta) is a plus.

What We Offer

● Hands-on experience with a collaborative IT team supporting a regulated fintech environment.

● Mentorship from senior IT engineers and exposure to security and compliance practices.

● Potential for a full-time offer after successful completion of the internship.

● Flexible, supportive work environment and company-provided equipment.

Skills