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Game Master

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This job is about being a Game Master, where you'll welcome guests and guide them through exciting gaming experiences. You might like this job because you get to interact with people, ensure they have fun, and help manage the action!

RM 1900 - RM 3000

Monkeys Canopy Resort, Selangor

Job Description

  • Welcome guests and provide a friendly, professional introduction to the EVA experience. 
  • Brief guests on game objectives, rules, safety procedures, and equipment usage before each session. 
  • Monitor gameplay and provide guidance or assistance to ensure guests enjoy the best possible experience. 
  • Operate and manage game systems, equipment, and control consoles during game sessions. 
  • Reset game rooms and equipment between sessions to ensure readiness for the next group. 
  • Perform routine inspections to ensure all gaming equipment and facilities are clean, safe, and fully operational. 
  • Troubleshoot basic technical or operational issues and escalate major problems to the Technical Team when necessary. 
  • Ensure all guests comply with safety regulations and company policies throughout the experience. 
  • Handle guest inquiries, feedback, and complaints professionally while maintaining a high standard of customer service. 
  • Promote available games, packages, memberships, and special promotions to guests. 
  • Assist in maintaining accurate daily operational records, attendance, and incident reports. 
  • Support special events, birthday parties, corporate bookings, and promotional activities when required. 
  • Perform opening, closing, and housekeeping duties within the attraction. 
  • Carry out any other duties assigned by the Supervisor or Management

Job Requirements

  • Minimum SPM or equivalent qualification. 
  • Fresh graduates are encouraged to apply. 
  • Experience in customer service, entertainment, attractions, theme parks, escape rooms, VR gaming, or interactive experiences is an added advantage. 
  • Strong communication and interpersonal skills. 
  • Friendly, energetic, and passionate about creating memorable guest experiences. 
  • Comfortable interacting with guests of all ages. 
  • Able to work on weekends, public holidays, and rotating shifts. 
  • Physically fit and able to stand and walk for extended periods. 
  • Basic computer literacy and willingness to learn game operation systems. 
  • Proficient in English and Bahasa Malaysia; additional languages are an advantage. 

Preferred Competencies

  • Customer-focused mindset. 
  • Excellent problem-solving and multitasking skills. 
  • Calm and confident under pressure. 
  • Strong teamwork and collaboration. 
  • Attention to detail and commitment to safety. 
  • Positive attitude with a proactive approach to work.

Skills

Customer Service
Multitasking

Company Benefits

What to Eat and where to Park?

Dont worry about your meals and Parking Space. We provide Staff Meal and staff parking.

Well Being

Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.

Monetary Rewards

Your task achievement will be rewarded with Incentives, commission, and Performance Bonus!

Career progressions

In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.

What to Wear for work and How?

We provide both in-house and on Job Training and Uniforms according the Units you are in!

Medical Bill ?

We understand the importance of our employee health and seeking proper medical care is costly. Worry Not, we Got you Covered!


Additional Info

Company Activity

Last active - few hours ago

Experience Level

#NoExperienceNeeded

Career Level

Non-Executive

Job Specialisation


Company Profile

Monkeys Canopy-logo-image

Monkeys Canopy

Monkeys Canopy Resort is a unique destination that combines adventure, relaxation, and unforgettable experiences. Nestled atop the serene Sg. Long Hill in Malaysia, our resort offers breathtaking views and a tranquil escape from the hustle and bustle of everyday life. Owned and operated by Unicorn Pavilion Sdn. Bhd., Morningreen Sdn. Bhd., and Copper Mansion Sdn. Bhd., Monkeys Canopy Resort stands as a testament to...