Job Description

• Welcome guests and provide a friendly, professional introduction to the EVA experience. 
• Brief guests on game objectives, rules, safety procedures, and equipment usage before each session. 
• Monitor gameplay and provide guidance or assistance to ensure guests enjoy the best possible experience. 
• Operate and manage game systems, equipment, and control consoles during game sessions. 
• Reset game rooms and equipment between sessions to ensure readiness for the next group. 
• Perform routine inspections to ensure all gaming equipment and facilities are clean, safe, and fully operational. 
• Troubleshoot basic technical or operational issues and escalate major problems to the Technical Team when necessary. 
• Ensure all guests comply with safety regulations and company policies throughout the experience. 
• Handle guest inquiries, feedback, and complaints professionally while maintaining a high standard of customer service. 
• Promote available games, packages, memberships, and special promotions to guests. 
• Assist in maintaining accurate daily operational records, attendance, and incident reports. 
• Support special events, birthday parties, corporate bookings, and promotional activities when required. 
• Perform opening, closing, and housekeeping duties within the attraction. 
• Carry out any other duties assigned by the Supervisor or Management

Job Requirements

• Minimum SPM or equivalent qualification. 
• Fresh graduates are encouraged to apply. 
• Experience in customer service, entertainment, attractions, theme parks, escape rooms, VR gaming, or interactive experiences is an added advantage. 
• Strong communication and interpersonal skills. 
• Friendly, energetic, and passionate about creating memorable guest experiences. 
• Comfortable interacting with guests of all ages. 
• Able to work on weekends, public holidays, and rotating shifts. 
• Physically fit and able to stand and walk for extended periods. 
• Basic computer literacy and willingness to learn game operation systems. 
• Proficient in English and Bahasa Malaysia; additional languages are an advantage. 

Preferred Competencies

• Customer-focused mindset. 
• Excellent problem-solving and multitasking skills. 
• Calm and confident under pressure. 
• Strong teamwork and collaboration. 
• Attention to detail and commitment to safety. 
• Positive attitude with a proactive approach to work.

Skills