Job Description

Ready to keep the behind-the-scenes tech humming at a busy hospitality spot? If you enjoy fixing things quickly and making guest and team tech feel effortless, working with us at Monkeys Canopy is a great fit. We run a close-knit hospitality operation where reliable systems matter to every guest stay and event.

As our IT Assistant you are the backbone of daily tech operations. You will keep front desk systems, guest Wi-Fi, and staff tools running so colleagues can focus on service and guests leave smiling.

Your Growth & Impact

• Expand your hands-on skills by managing real-world hospitality systems and network gear in a live environment.
• Build practical experience with IT service processes that prepare you for senior support or systems roles.
• Connect with cross-functional teams including F&B, and operations to broaden your workplace knowledge.
• Gain ownership of small projects and deliver visible improvements that guests and staff notice.

Job Requirements

Responsibilities

Daily IT Operations

• Maintain and monitor front desk workstations, point-of-sale terminals, and staff devices to ensure uptime during shifts.
• Manage guest Wi-Fi access and performance, including account setup and basic bandwidth troubleshooting.
• Perform routine backups and verify data integrity for booking and shift records.
• Keep inventory and lifecycle records for hardware and software.

Support & Service Management

• Provide first-line helpdesk support to staff both in-person and remotely using ticketing or messaging tools.
• Diagnose common hardware and software faults and escalate complex issues to vendors or senior IT when needed.
• Install and configure standard software, user accounts, and permissions on Windows and macOS devices.
• Document fixes and maintain a simple knowledge base for recurring issues.

Security & Maintenance

• Apply security updates and patches for servers, POS machines, and endpoints on a regular schedule.
• Monitor basic network health, manage firewall rules, and liaise with ISP or managed service providers for outages.
• Assist with access control and credential management to protect guest and company data.
• Conduct periodic checks on backups, antivirus, and system logs to detect anomalies.

Requirements

Qualifications & Experience

• Minimum 2 years of hands-on IT support or technical operations experience, preferably in hospitality or retail environments.
• Diploma or degree in IT, Computer Science, or a related field is preferred but not mandatory with relevant experience.
• Comfortable working in a small team where you take practical ownership of tasks and follow through to completion.

Hard Skills & Knowledge

• Proven knowledge of IT Infrastructure, including routers, switches, and wireless access points.
• Experience with IT Service Management practices and common ticketing workflows.
• Familiarity with IT Security basics such as patching, antivirus, and user access controls.
• Hands-on experience with Windows, Office 365, basic networking, and POS or reservation systems is highly valued.

Soft Skills & Qualities

• Communicate clearly with non-technical staff and explain fixes in simple terms.
• Work calmly under pressure, especially during peak service periods and events.
• Show initiative to identify recurring problems and propose simple, practical improvements.
• Be organized and dependable, with attention to documentation and follow-up.

Skills