Job Description

• Oversee the maintenance, security, and efficiency of the park’s IT systems, networks, and data centers.
• Ensure smooth integration of ticketing systems, customer relationship management (CRM), point-of-sale (POS), and ride control technologies.
• Implement and manage robust cybersecurity measures to protect customer data and park operations from potential threats.
• Monitor and maintain all hardware and software systems, ensuring timely upgrades and troubleshooting any issues.
• Leverage technology to improve the visitor experience, including mobile applications, digital kiosks, and virtual queuing systems.
• Utilize data analytics tools to track visitor trends, optimize operations, and provide strategic insights.
• Manage relationships with IT vendors, negotiate contracts, and oversee IT budgets to ensure cost-effective solutions.
•  Lead the IT support team in providing prompt assistance to staff and guests regarding technical issues.
• Stay updated on emerging technologies and recommend innovative solutions to enhance operational efficiency and guest satisfaction.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field. A master’s degree is a plus.
• 5+ years of experience in IT management, preferably in the theme park, hospitality, or entertainment sector.
• Fluent in Chinese (Mandarin or other dialects), Bahasa Melayu and English.
• Strong knowledge of network administration, cloud computing, cybersecurity, and enterprise software solutions.
• Experience with ticketing systems, POS systems, and IoT technologies in entertainment venues.
• Excellent problem-solving, leadership, and communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Proficiency in ITIL, Agile methodologies, and project management tools.

Skills