Job Description

The Operations Executive is responsible for overseeing the daily operations of the indoor waterpark to ensure a safe, clean, and enjoyable experience for all guests. This role coordinates operational activities, supervises frontline staff, maintains service standards, and ensures compliance with safety regulations and company policies.

Operational Management

• Assist in managing the day-to-day operations of the indoor waterpark. 
• Ensure all attractions, facilities, and guest areas are operational, clean, and well-maintained. 
• Monitor daily opening and closing procedures. 
• Conduct routine operational inspections to ensure compliance with safety and operational standards. 
• Coordinate with Maintenance, Housekeeping, Security, and other departments to ensure smooth operations. 

Guest Experience

• Ensure guests receive excellent customer service throughout their visit. 
• Handle guest enquiries, feedback, complaints, and incident resolutions professionally. 
• Monitor guest flow and implement crowd management strategies during peak periods. 
• Ensure all guest-facing areas meet cleanliness and presentation standards. 

Team Leadership

• Supervise, coach, and support frontline operational staff. 
• Assist with staff scheduling, attendance monitoring, and manpower planning. 
• Conduct daily briefings and communicate operational updates. 
• Ensure staff adhere to company policies, grooming standards, and safety procedures. 
• Identify training needs and provide on-the-job coaching. 

Safety & Compliance

• Ensure compliance with all safety procedures, emergency response protocols, and operational SOPs. 
• Conduct regular safety audits and inspections. 
• Assist in emergency response situations and incident investigations. 
• Ensure all safety equipment is available and operational. 
• Promote a strong safety culture among staff. 

Administrative Duties

• Prepare daily operational reports and incident reports. 
• Monitor inventory levels for operational supplies and submit replenishment requests. 
• Maintain accurate operational records and documentation. 
• Assist in developing and reviewing operational SOPs. 

Event & Activity Support

• Coordinate operational support for park events, promotions, and special activities. 
• Ensure adequate staffing and operational readiness during peak seasons and special events.

Job Requirements

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Recreation, Business Administration, Sports Management, or a related field. 
• Minimum 2–3 years of operational experience in a theme park, waterpark, indoor attraction, family entertainment centre, hospitality, or related industry. 
• Experience in supervising frontline staff is an advantage. 
• Strong leadership and team management skills. 
• Excellent communication and interpersonal abilities. 
• Strong problem-solving and decision-making skills. 
• Good understanding of operational procedures and safety standards. 
• Ability to work under pressure in a fast-paced environment. 
• Good organisational and time management skills. 
• Proficient in Microsoft Office applications. 
• Willingness to work weekends, public holidays, and rotating shifts

Skills