Job Description

Sales Administration

• Prepare quotations, proposals, contracts, and confirmation letters for corporate clients, schools, travel agencies, government agencies, and group bookings. 
• Process and monitor sales bookings, reservations, and event arrangements. 
• Maintain accurate customer records, sales database, and filing system. 
• Generate invoices, purchase requisitions, and other sales-related documentation. 
• Ensure all sales documents are properly approved and filed. 

Customer & Client Coordination

• Respond promptly to customer enquiries via phone, email, WhatsApp, and social media. 
• Coordinate with clients regarding booking details, payment status, event requirements, and itinerary. 
• Build and maintain positive relationships with existing and potential customers. 
• Handle customer feedback professionally and escalate issues when necessary. 

Internal Coordination

• Coordinate with Operations, Finance, and other departments to ensure smooth execution of bookings and events. 
• Communicate customer requirements accurately to all relevant departments. 
• Assist in arranging VIP visits, educational tours, corporate events, birthday parties, and team-building programmes. 

Sales Support

• Assist the Sales Manager in achieving monthly and annual sales targets. 
• Prepare sales presentations, promotional materials, and marketing packages. 
• Follow up on quotations and outstanding proposals. 
• Support sales team during roadshows, exhibitions, travel fairs, and promotional events. 
• Assist in developing new business opportunities and maintaining existing accounts. 

Reporting & Documentation

• Track sales performance and booking trends. 
• Maintain records of customer contracts, payment status, and event schedules. 
• Monitor sales pipeline and update CRM or sales tracking systems. 

Financial Coordination

• Monitor customer payments and coordinate with Finance on outstanding balances. 
• Ensure deposits and final payments are received before event or booking dates. 
• Assist in preparing sales forecasts and budget reports when required. 

Compliance & Other Duties

• Ensure compliance with company policies and Standard Operating Procedures (SOPs). 
• Maintain confidentiality of customer and company information. 
• Perform any other duties assigned by Management.

Job Requirements

• Diploma or Bachelor's Degree in Business Administration, Marketing, Hospitality, Tourism Management, Event Management, or related field. 
• Minimum 1–3 years of experience in Sales Administration, Sales Coordination, Hospitality, Tourism, Theme Park, Resort, Hotel, or related industry. 
• Fresh graduates with strong administrative skills are encouraged to apply.
• Strong administrative and organisational skills. 
• Excellent communication and interpersonal skills. 
• Good negotiation and customer service skills. 
• Ability to multitask and manage multiple bookings simultaneously. 
• Strong attention to detail and accuracy. 
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook). 
• Good report preparation and documentation skills. 
• Ability to work independently and under pressure.

Skills