Job Description

Ready to greet guests, handle tickets, and keep good vibes flowing? Join our team and start working with us at Monkeys Canopy, a friendly hospitality spot focused on smooth experiences and memorable visits for every guest. We run live events and on-ground experiences, and your role helps make each visit simple and welcoming.

This Ticketing Crew role is the backbone that keeps our doors moving. You will check in guests, operate ticketing and POS systems, and make sure lines move quickly so the rest of the team can focus on the experience.

We value reliability, a warm attitude, and willingness to learn. No prior experience is required and we provide on-the-job training so you can grow in front-line hospitality.

Your Growth & Impact

• Build practical on-ground hospitality skills through hands-on ticketing and guest service shifts.
• Expand your customer-facing experience by operating POS systems and handling transactions.
• Develop conflict resolution and problem solving while managing queues and guest questions.
• Gain workplace confidence with steady shifts, clear responsibilities, and feedback from a close-knit team.

Job Requirements

Responsibilities

Guest Services

• Welcome guests with a friendly attitude and confirm reservations or ticket details at entry.
• Answer basic venue questions and direct visitors to the right area or staff member.
• Escalate guest issues politely to supervisors when needed to keep the visit smooth.

Ticket & Cash Operations

• Operate POS and ticketing software to process sales, refunds, and bookings accurately.
• Handle cash and electronic payments, follow till procedures, and balance at shift end.
• Issue physical or digital tickets and maintain clear records for auditors and managers.
• Monitor inventory of tickets, wristbands, and receipt rolls and request replacements as needed.

Team & Venue Support

• Assist with queue management to reduce wait times and improve guest flow.
• Prepare and tidy the ticketing counter, and communicate supply needs to the team.
• Support other front-line tasks such as simple crowd control and basic event setup when rostered.

Requirements

Qualifications & Experience

• No prior experience required; open to fresh graduates and applicants new to hospitality.
• Minimum secondary education or equivalent preferred, with a willingness to work shifts and weekends.
• Able to stand for extended periods and move quickly during busy periods.

Hard Skills & Knowledge

• Cashiering and basic cash handling with attention to accuracy and till balancing.
• Experience or comfort using POS systems and ticketing software is preferred but not mandatory.
• Basic retail sales awareness and simple arithmetic for processing transactions.
• Clear spoken English; additional languages are a plus but not required.

Soft Skills & Qualities

• Friendly and approachable manner, with strong greeting and customer service habits.
• Reliable timekeeping, punctuality, and ability to follow standard operating procedures.
• Calm under pressure, able to manage queues and de-escalate simple guest concerns.
• Team player who listens, asks questions, and is open to feedback and training.

Skills